Front Desk Agent

Ultipro; Town of Florida (NY); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pet discount

Identity theft protection

Pre-paid legal

Flexible spending accounts

401(k) match

Life insurance

Disability (short/long-term)

Paid time off

Wellness programs

Hotel discounts

Job summary

The Grove Resort & Water Park Orlando is seeking a dedicated Front Desk Associate to warmly welcome guests and deliver exceptional service during check-in and stay. You will handle guest questions, assist with check-in/out, and maintain accuracy across front desk operations.

Our team emphasizes guest satisfaction, efficiency, and teamwork in a dynamic Orlando environment. We offer full-time roles with comprehensive benefits through SPIRE Hospitality and opportunities for career growth in

Qualifications

• High school diploma or equivalent required.
• At least 1 year of front desk experience in hotels preferred.
• Customer service or guest-facing experience required.
• Proficient with MS Office and hotel PMS systems.

Responsibilities

• Deliver exceptional service to our guests throughout their stay.
• Respond promptly to guest questions and requests.
• Streamline check-in and check-out processes for guests.
• Answer incoming calls with professionalism and efficiency.
• Excel at multitasking in a fast-paced environment.
• Resolve guest concerns with proactive service recovery.
• Perform duties across multiple outlets as needed.

Skills

Front desk experience

Guest service

Multitasking

Computer skills

Education

High school diploma

Tools

OPERA PMS

OnQ PMS

Maestro PMS

MS Outlook

MS Word

MS Excel

Job description

The Grove Resort & Water Park Orlando
Winter Garden, FL 34787, USA

Description

Join the team at The Grove Resort & Water Park Orlando, where every day is an adventure! Located just six miles from Walt Disney World® Theme Parks, we offer employees the chance to be part of a dynamic, exciting workplace that delights guests from all over the world. With 787 condo-style rooms, daily transportation to Orlando’s top attractions, and complimentary access to the award-winning Surfari Water Park, our resort is the ultimate destination for family fun and relaxation. We also feature 6,000 square feet of meeting space, serene activities at Lake Austin Pier, and a variety of dining options, including Valencia Restaurant, Longboard Restaurant, and Alfresco Market.

Our latest addition, The Terraces at The Grove, brings a modern, adult-centric retreat to our resort. Overlooking Lake Austin, this exclusive property boasts 160 rooms, a private pool with cabanas, a poolside bar (DYVE), a fire pit seating area, a gym, and BYTE, a grab-and-go market. Employees at The Grove enjoy working in a collaborative environment where they help create unforgettable memories for our guests while taking advantage of career growth opportunities in the heart of Orlando’s vibrant hospitality industry. If you're ready to work in an inspiring, energetic setting with an amazing team, we’d love to hear from you! Join us and make every day extraordinary!!

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Perform duties across multiple outlets on the property as required.

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ and Maestro.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.