Sales Coordinator

Raines Co; New Orleans (LA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k)

PTO

Job summary

Raines Co. is seeking a detail‑oriented Sales Coordinator to support the Director of Sales in driving revenue, managing inquiries, and coordinating group bookings and events at our New Orleans properties.

This role requires strong communication, proficiency with Microsoft 365, familiarity with hotel PMS/Delphi, and a passion for delivering exceptional guest experiences. Minimal travel, local errands, and participation in community business development are expected as part of contributing to our

Qualifications

• Experience in hotel front desk, guest service, or administrative support preferred.
• Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint).
• Familiarity with hotel PMS and sales CRM platforms (e.g., Delphi).
• Strong written, verbal, and interpersonal communication with keen attention to detail.

Responsibilities

• Provide admin and sales support to the Director of Sales and team.
• Serve as primary on-property contact for inquiries, group requests, and space availability.
• Respond promptly to leads, RFPs, and client correspondence.
• Coordinate group room blocks, rooming lists, billing, and event logistics in hotel systems.
• Prepare and distribute group agreements, event docs, banquet orders, and resumes.
• Maintain sales database with lead activity, calls, and client information.
• Assist prospecting via telemarketing, outbound calls, market research, and account development.
• Conduct follow-ups with clients before, during, and after events.
• Coordinate client site inspections, sales presentations, tours, and VIP arrivals.
• Monitor group pickup, room block usage, and payment status for forecasting.
• Prepare weekly/monthly/quarterly sales reports and forecasts.
• Collaborate with Front Office, F&B, and other departments to meet client needs.
• Ensure meeting spaces are ready for visits and events.

Skills

Communication skills

Organizational skills

Customer service

Team collaboration

Attention to detail

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft 365

Delphi (PMS)

Job description

Raines Co. - Your Future is Now!

Ready to organize, support, and make a serious impact (while having a little fun along the way)? We’re on the hunt for an organized, proactive Sales Coordinator to champion unforgettable guest experiences and keep our sales engine running seamlessly.

If you thrive in a fast-paced environment, love turning logistics into flawless events, and bring positive energy to the team—all before your second cup of coffee we want to meet you!

Join us and help shape the future of hospitality—one incredible stay at a time.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners, and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401(k), a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Job Summary

The Sales Coordinator serves as the administrative and operational backbone of the sales department, supporting the Director of Sales in driving revenue growth, maintaining client relationships, and ensuring seamless execution of group and meeting business. This position is responsible for managing sales inquiries, coordinating group bookings and events, responding to leads and requests for proposals, maintaining sales systems and databases, conducting prospecting activities, and serving as a liaison between clients and hotel departments. The Sales Coordinator plays an active role in supporting sales efforts, enhancing guest satisfaction, and contributing to the overall success of the hotel's sales strategy.

Essential Job Functions

• Provide direct administrative and sales support to the Director of Sales and sales team.
• Serve as the primary on-property contact for incoming sales inquiries, group requests, and meeting space availability.
• Respond promptly to leads, requests for proposals (RFPs), and client correspondence.
• Coordinate group room blocks, rooming lists, billing arrangements, meeting space assignments, and event logistics utilizing hotel sales and property management systems.
• Prepare and distribute group agreements, event documentation, banquet event orders, and group resumes.
• Maintain accurate records within the sales database, including lead activity, sales calls, client correspondence, group status updates, and account information.
• Assist with prospecting efforts through telemarketing, outbound sales calls, lead generation, market research, and account development activities.
• Conduct follow-up communications with clients before, during, and after events to ensure satisfaction and identify future business opportunities.
• Coordinate and assist with client site inspections, sales presentations, property tours, and VIP arrivals.
• Monitor group pickup, room block utilization, and payment status to ensure accurate forecasting and successful program execution.
• Prepare weekly, monthly, and quarterly sales reports, forecasting information, sales activity summaries, and performance tracking documents.
• Collaborate closely with Front Office, Housekeeping, Food & Beverage, and other operational departments to communicate client requirements and ensure excellent execution of group programs.
• Conduct routine inspections of meeting space and guest areas to ensure readiness for client visits, site tours, and events.
• Support social media initiatives, email marketing campaigns, and sales collateral preparation as directed by the Director of Sales.
• Prepare welcome amenities, arrival communications, handwritten guest recognition notes, and other customer engagement initiatives for key accounts and VIP guests.
• Participate in community networking functions, chamber events, convention and visitor’s bureau activities, and other business development opportunities as assigned.
• Maintain organized sales files, contracts, reports, correspondence, and department records.
• Answer incoming sales calls, route inquiries appropriately, and provide exceptional customer service to clients and guests.
• Uphold all brand standards, company values, service expectations, and ethical business practices.
• Perform additional duties and special projects as assigned by the Director of Sales or General Manager.

Experience and Education

• Prior hotel front desk, guest service, or administrative support experience preferred.
• Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint).
• Familiarity with hotel PMS systems and sales CRM platforms (such as Delphi) is a strong plus.
• Strong written, verbal, and interpersonal communication skills with keen attention to detail.
• High school diploma, GED, or equivalent required; Associate or Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Travel & Working Conditions

• Minimal travel required (primarily local errands, community networking events, or client site visits).
• Must possess a valid driver’s license, reliable transportation, and the ability to run local errands with minimal notice.

Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.