Sales Coordinator

Delta Hotels; Mesa (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Delta Hotels in Mesa, AZ is seeking a Sales Coordinator to provide clerical and administrative support to the Director of Sales & Marketing, Sales Managers, and Event/Catering Managers. The role may involve taking on selling duties for small groups and functions, with a focus on building relationships and delivering excellent communication.

Candidates should have 1–2 years in a hotel setting, familiarity with MARSHA and CI, and the ability to work under deadlines.

Qualifications

• 1-2 years of hotel experience.
• Marriott CI and MARSHA experience preferred.
• Marriott FSPMS experience preferred.
• Knowledge of hotel operations, including security and safety programs.
• Ability to work effectively under time constraints and deadlines.

Responsibilities

• Provide clerical and administrative support to the Director of Sales & Marketing, Sales Managers, and Event/Catering Managers.
• Input all group room blocks and events into MARSHA.
• Monitor group pickup and cutoff dates; keep blocks updated in CI.
• Produce and distribute group resumes for rooms-only groups.
• Process Marriott Bonvoy Event points, Group Commissions and rebates; manage VIP guestroom reservations and site inspections.
• Organize and maintain file systems and correspondences; greet visitors.

Skills

Clear communication

Customer service

Time management

Bilingual (English/Spanish)

Education

High school diploma

Tools

MARSHA

CI

Job description

SUMMARY:

The Sales Coordinator is responsible for providing clerical & administrative assistance to the Director of Sales & Marketing, Sales Managers, and Event/Catering Managers. At times, the Sales Coordinator may be called upon to take on selling duties for small groups and functions. The ideal candidate for this role has a passion for building relationships and providing amazing communication and experience to our sales leaders and clients.

DUTIES AND RESPONSIBILITIES:

• Work independently and with a team on special, nonrecurring, and ongoing projects
• Input all group room blocks and events into MARSHA
• Monitor group pick-up and cutoff date and ensure that group blocks are up to date in CI
• Produce and distribute group resumes for “rooms only” groups
• Process Marriott Bonvoy Event points, Group Commissions and rebates
• Process and follow-up on all VIP guestroom reservations to include site inspections
• Organizes and maintains file system and correspondences.
• Greets scheduled visitors and makes the introduction to meet with the appropriate person.
• Assemble all sales and marketing packets and maintains inventory of all collateral.
• Ensure that all collateral is kept up to date and distributed all necessary individuals.
• Process and follow-up on all amenity and special request orders.
• Take inquiry calls, gather qualifying information and distribute leads appropriately.
• To ensure that all leads are traced and filed for follow-up.
• Check space availability as necessary.
• Other duties and jobs may be assigned as needed by Director of Sales & Marketing

LANGUAGE SKILLS:

• Must speak and communicate in English, Spanish speaking abilities are a PLUS
• Must be able to clearly communicate with guests, management and coworkers.

Requirements

QUALIFICATIONS:

• 1-2 years of hotel experience.
• Marriott’s CI and MARSHA experience preferred.
• Marriott FSPMS experience preferred.
• Knowledge of hotel operations, including security and safety programs.
• Ability to work effectively under time constraints and deadlines.

EDUCATION:

High school diploma or general educational degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Security clearance requirements

• Must clear background screening