Sales Coordinator

Jobtailor; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Houston, TX seeks an experienced Account Manager for maritime and transportation services. You will lead day-to-day commercial activities, handle customer calls, and prepare rate proposals to drive volume and CL2 contribution.

The role requires implementing our 2030 Quality Strategy, coordinating with Trade Management and internal teams, and ensuring contract results align with quality targets. Strong negotiation and relationship-building skills are essential.

Qualifications

• Associate's degree and 2 years' experience in Maritime/Liner Shipping/Transportation.
• Strong account management and sales skills including negotiation and issue resolution.
• Results-driven with ability to independently drive customer-focused solutions.
• Excellent communication and interpersonal skills to engage customers and performance.
• Team player with cross-functional collaboration.
• Knowledge of shipping terms, routings, schedules and port/terminal practices.
• Familiar with Hapag-Lloyd's routes, ports, equipment, rates and services.
• Ability to determine nearest ports using maps and geographic references.
• US work eligibility and ability to complete employment eligibility form.

Responsibilities

• Lead day-to-day commercial activities including customer calls, performance reporting and rate proposals.
• Implement core promises aligned to the 2030 Quality Strategy.
• Schedule and drive sales calls to understand customers and deliver solutions to increase volume.
• Monitor account performance and prepare performance reports.
• Prepare rate proposals, negotiate and follow up with customers to secure volume.
• Communicate service information, market developments and competition activities.
• Prepare RFQs and new service contract proposals.
• Drive core promises and performance of assigned accounts to meet service levels.
• Onboard new contract customers with stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department regarding account setup for digitalization requirements.
• Onboard quick notes with account portfolio.
• Initiate waiver requests related to Commercial discrepancies, free time.
• Prepare bid packages as required.

Skills

Account management

Negotiation

Customer engagement

MS Office

Communication

Education

Associate's degree

2 years shipping/transport experience

Tools

MS Teams

Excel

PowerPoint

Job description

Responsibilities

• Lead the day-to-day commercial activities including customer calls, performance reporting and rate proposals.
• Implement and drive our new core promises aligned to our 2030 Quality Strategy.
• Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports allocated through Account Management.
• Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
• Communicate relevant service information, market developments and competition activities.
• Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQs) and new service contract proposals (3rd Party Portals may be applicable).
• Drive Core promises and performance of assigned account base to meet or exceed targeted service levels.
• Onboard quick notes with account portfolio.
• Initiate waiver request related to Commercial discrepancies, free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with related stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department regarding account setup for digitalization requirements.

Requirements

• Associate's degree and 2 years' work-related experience in the Maritime/Liner Shipping/Transportation Industry.
• Passion for account management and sales including identification, negotiation and issue resolution.
• Results driven and motivated to independently drive solutions that meets our customers' expectations.
• Excellent communication and interpersonal skills to drive positive customer engagement and performance.
• Team player that works well with others to drive success for the customer, team and the organization.
• Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments.
• Clarify shipping terms unique to a location.
• Knowledge of Hapag-Lloyd's shipping routes, ports, equipment, rates and services.
• Ability to use maps, atlases and other geographic reference materials to determine where nearest ports and terminals are to customers.
• Knowledge of the best mode of transportation for ground transport between the customer and terminals.
• Use questioning to identify specific problems and related information.
• Logically determines the approach to solving the immediate problem.
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
• This position is located in the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.

Core Competencies

Demonstrates expertise in account management and sales within the Maritime and Transportation industry, focusing on customer engagement, performance reporting, and negotiation. Proficient in preparing rate proposals and managing commercial activities to drive solutions that meet customer expectations.