Coordinator Sales Commercial

Hapag-Lloyd AG; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hapag-Lloyd AG in Boston is seeking a Coordinator of Commercial Sales to support daily activities such as customer calls, performance reporting, and coordination of rate quotations. You will work with internal teams to maintain relationships and drive volume by identifying opportunities and following up on RFQs.

The role requires a practical understanding of maritime logistics, strong communication, and the ability to translate market developments into proposals.

Qualifications

• Associate degree and 2 years’ work-related experience in the Maritime/Liner Shipping/Transportation industry.
• Passion for account management and sales including identification, negotiation and issue resolution.
• Results driven and motivated to independently drive solutions that meets our customers’ expectations.
• Excellent communication and interpersonal skills to drive positive customer engagement and performance.
• Knowledge of shipping terms, routings, schedules and ports with ability to apply that knowledge to assignments.
• Clarify shipping terms unique to a location and eligibility to work in the US.

Responsibilities

• Lead day-to-day commercial activities including customer calls, performance reporting and rate proposals.
• Implement and drive core promises aligned to our 2030 Quality Strategy.
• Schedule and drive sales calls with assigned customers to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports.
• Initiate opportunity management by preparing rate proposals, negotiations and follow-up with customers.
• Communicate service information, market developments and competition activities.
• Prepare rate quotations and coordinate RFQs and new service contract proposals.
• Drive performance of assigned accounts to meet targeted service levels.
• Onboard new contract customers with stakeholders and align results with Quality team.

Skills

Account management

Negotiation

CRM familiarity

Communication

Team player

Education

Associate's degree

Tools

MS Office

CRM software

Job description

Job Description

As the Coordinator of Commercial Sales your daily activities will include customer calls, performance reporting, and help to facilitate the internal execution of contracted business. You will proactively schedule sales calls with assigned customers to maintain critical relationships by monitoring account performance, managing ad-hoc sales opportunities as well as customer follow-ups to secure volume. In addition, your tasks will include the communication of service updates, market trends, and coordinate rate quotations and RFQ’s with the internal pricing team.

Responsibilities

• Lead the day-to-day commercial activities including customer calls, performance
  reporting and rate proposals.
• Implement and drive our new core promises aligned to our 2030 Quality Strategy.
• Schedule and drive sales calls with assigned customers to create in-depth customer
  understanding and deliver solutions to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports allocated
  through Account Management.
• Initiate opportunity management by preparing rate proposals, negotiation and follow
  up with customers to secure volume.
• Communicate relevant service information, market developments and competition
  activities.
• Prepare rate quotations and coordinate with the Trade Management department for
  requests for quotes (RFQ’s) and new service contract proposals (3rd Party Portals
  may be applicable).
• Drive Core promises and performance of assigned account base to meet or exceed
  targeted service levels.
• Onboard quick notes with account portfolio.
• Initiate waiver request related to Commercial discrepancies, free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with related stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department regarding account setup for digitalization
  requirements.

Qualifications

• Associate's degree and 2 years’ work-related experience in the Maritime/Liner Shipping/Transportation Industry.
• Passion for account management and sales including identification, negotiation and
  issue resolution.
• Results driven and motivated to independently drive solutions that meets our
  customers’ expectations.
• Excellent communication and interpersonal skills to drive positive customer
  engagement and performance.
• Team player that works well with others to drive success for the customer, team and
  the organization.
• Knowledge and understanding of most shipping terms, routings, schedules and the
  general practices of various countries, carriers, ports and terminals with the ability to
  apply that knowledge to make effective job assignments.
• Clarify shipping terms unique to a location.
• Knowledge of Hapag-Lloyd’s shipping routes, ports, equipment, rates and services.
• Ability to use maps, atlases and other geographic reference materials to determine
  where nearest ports and terminals are to customers.
• Knowledge of the best mode of transportation for ground transport between the
  customer and terminals.
• Use questioning to identify specific problems and related information.
• Logically determines the approach to solving the immediate problem.
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software
  appropriate to work demands.
• This position is located in the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.