Sales Coordinator

Q Casino + Resort; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Q Casino + Resort is seeking a Sales Coordinator to support the sales team in planning, coordinating, and executing events and bookings. You will manage client communication, follow-ups, and sales materials, while maintaining accurate records in Caterease.

Collaboration with Food & Beverage, Operations, Hotel, Marketing, and Entertainment is essential. The role requires 1–3 years of sales coordination or related experience, proficiency in Microsoft Office, and strong customer service skills.

Qualifications

• Degree in Business, Hospitality, Marketing or related field preferred.
• 1–3 years of experience in sales coordination, event planning, hospitality, or related field preferred.
• Working knowledge of Word, Excel, PowerPoint, Outlook (Microsoft Office).
• Experience with Caterease or event management/sales systems is a plus; training provided.

Responsibilities

• Assist the sales team with leads, proposals, and contracts.
• Prepare and distribute sales and event materials (proposals, agreements, brochures).
• Coordinate events; support Director of Hospitality Sales for larger events.
• Manage client communication, ensuring timely follow-ups and clear information.
• Maintain accurate client, contract and event records in Caterease.
• Report basic sales activity, bookings, and revenue; support trade shows and events.

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

Bachelor’s degree or equivalent

Tools

Caterease

Microsoft Office

Job description

The Sales Coordinator will support the sales team by assisting in the planning, coordination, and execution of events and bookings at Q Casino + Resort. This role involves managing client communication, ensuring timely follow-ups, preparing sales materials, maintaining accurate records, and providing excellent customer service to ensure smooth and successful operations of sales-related activities.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Director of Hospitality Sales

SPECIFIC DUTIES AND RESPONSIBILITIES

• Assist the sales team in managing leads, proposals, and contracts.
• Prepare and distribute sales and event-related materials, including proposals, agreements, and brochures.
• Coordinate and manage smaller, straightforward events; support the Director of Hospitality Sales on larger or more complex events.
• Client Communication & Service
• Serve as the primary point of contact for assigned clients, ensuring timely follow-up and clear communication.
• Gather required client information, confirm event details, and respond promptly to client inquiries.
• Schedule and conduct site tours, appointments, and client meetings, independently for smaller events and jointly as needed.
• Systems, Reporting, & Internal Coordination
• Maintain accurate client, contract, and event records in the Caterease system.
• Communicate event details and timelines with internal departments, including Food & Beverage, Operations, Hotel, Marketing, and Entertainment.
• Track and report basic sales activity, bookings, and revenue information.
• Support trade shows, networking events, and other sales initiatives.
• Participate in internal sales and revenue meetings as requested.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Perform other related duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• Degree in Business, Hospitality, Marketing, or a related field preferred, or equivalent work experience.
• 1-3 years of experience in sales coordination, event planning, hospitality, or a related field preferred.
• Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Experience with event management or sales systems such as Caterease preferred; training will be provided.

STANDARDS OF PERFORMANCE

• Demonstrates strong customer service and professionalism in all client and internal interactions.
• Maintains accuracy and attention to detail in sales materials, contracts, and systems.
• Effectively manages multiple priorities and deadlines in a fast-paced environment.
• Communicates clearly and follows through on commitments.
• Works collaboratively with internal teams to support successful event execution.
• Demonstrates flexibility in support of business needs, including non-traditional hours, evenings, and weekends as required.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to remain seated and work at a computer for extended periods.
• Ability to move throughout the property and event spaces as needed.
• Ability to lift and carry up to 20 pounds.
• Ability to maintain focus and manage multiple tasks and priorities.
• Ability to communicate effectively with clients and team members.

WORKING ENVIRONMENT AND CONDITIONS

• General office environment with occasional visits to event spaces.
• May involve exposure to smoke or loud environments during event setup or execution.
• Occasional travel may be required for business-related purposes.

EQUIPMENT AND TOOLS

• General office equipment including but not limited to: