Sales Coordinator

careers-sagehospitality; Denver (CO); Presencial; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, & vision insurance

401(k) with employer matching

Health savings and flexible spending

Life and AD&D insurance

Short-term disability

Paid FMLA leave

Employee Assistance Program

Free on-site parking

Hotel/restaurant discounts

Employee Referral Bonus

Descripción de la vacante

Courtyard Denver Downtown is seeking a Sales Coordinator to assist the sales team with guest communications and administrative duties. You will respond to inquiries, prepare contracts and letters, and coordinate group and wedding business in partnership with the sales manager and DOS.

Follow-up with signed contracts within five days and ensure all client needs are met. The role requires strong Microsoft Word/Excel/PowerPoint skills, excellent editing and grammar, and the ability to manage

Formación

• High school diploma or vocational secretarial training.
• Previous sales, hospitality, and secretarial experience preferred.
• Strong editing and proofreading skills; ability to format correspondence.

Responsabilidades

• Answer sales office phones when staff are unavailable and respond to inquiries promptly.
• Type correspondence, reports and forms including contracts and proposals.
• Coordinate group and wedding business as contracted by the sales manager; follow up within five working days.
• Communicate with hotel departments to ensure events meet client expectations.
• Maintain organized files to support client and employer service.
• Develop client relationships through professional communication and courteous interaction.
• Assist sales staff to achieve team goals and stay informed on rates, discounts, and promotions.
• Prepare and deliver sales reports and wearily updated information for the team.

Conocimientos

Word

Excel

Publisher

PowerPoint

Editing

Grammar

Business letters

Excellent communication

Multi-tasking

Attention to detail

Educación

High school diploma

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft PowerPoint

Descripción del empleo

Why us?

Ready to Take the Next Big Step in Your Career?

Join us as the Sales Coordinator for Courtyard Denver Downtown.

Courtyard offers a boutique-style stay rooted in historic charm, approachable service, and a true Colorado feel—just steps from downtown’s top attractions.

We’re looking for a strategic, creative leader ready to elevate both brands, inspire teams, and make a lasting impact.

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Creates monthly social hour calendar with the Director of Sales.
• Assists the Sales department with monthly luncheons, client events, etc.
• Conduct walk-in tours
• Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

Benefits

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave for up to a period of 12 weeks

Employee Assistance Program

Free on-site parking

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $22.00 - USD $25.00 /Hr.