Sales Coordinator

Sage Hospitality Group; Denver (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Health savings and flexible spending

Basic Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave

Employee Assistance Program

Free on-site parking

Hotel and restaurant discounts

Employee Referral Bonus up to $1,000

Job summary

Courtyard Denver Downtown, part of Sage Hospitality Group, is seeking a Sales Coordinator to support the sales team with clerical duties, guest communication, and contract preparation, helping respond to inquiries and keep proposals organized.

You will coordinate group and wedding business, maintain accurate files, and liaise with hotel departments to deliver exceptional service and exceed client expectations.

Qualifications

• High school diploma or vocational secretarial training.
• Experience in sales, hospitality, and secretarial work preferred.
• Advanced knowledge of MS Word, Excel, Publisher and PowerPoint.
• Excellent grammar and punctuation, strong editing skills.
• Ability to type correspondence, reports and contracts.

Responsibilities

• Answer sales office phones when sales staff not available.
• Prepare contracts, proposals and letters as directed.
• Coordinate group and wedding business as contracted by the sales manager/DOS.
• Communicate with hotel departments to ensure events meet client expectations.
• Maintain well-organized client files for expedient service.
• Develop and maintain client relationships with professional interaction.
• Support sales team in achieving targets and staying updated on rates and promotions.
• Follow up on customer needs by 10am the next business day.

Skills

Excellent communication skills

Attention to detail

Multi-tasking

Reading contracts

Education

High school diploma or vocational secretarial

Tools

Microsoft Word

Excel

Publisher

PowerPoint

Job description

Why us?

Ready to Take the Next Big Step in Your Career?

Join us as the Sales Coordinator for Courtyard Denver Downtown.

Courtyard offers a boutique-style stay rooted in historic charm, approachable service, and a true Colorado feel—just steps from downtown’s top attractions.

We’re looking for a strategic, creative leader ready to elevate both brands, inspire teams, and make a lasting impact.

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers’ needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Creates monthly social hour calendar with the Director of Sales.
• Assists the Sales department with monthly luncheons, client events, etc.
• Conduct walk-in tours
• Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

Benefits

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave for up to a period of 12 weeks

Employee Assistance Program

Free on-site parking

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $22.00 - USD $25.00 /Hr.