Sales Coordinator

SHK Asia Pacific; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

AKA Hotels+Hotel Residences is seeking a proactive Sales Coordinator to support our Boston Sales team at the Back Bay property, covering both Hotel AKA Back Bay and Hotel AKA Boston Common. The role focuses on driving group sales, coordinating VIP arrangements, and maintaining accurate CRM and lead pipelines.

The ideal candidate will have 1–3 years in hotel sales or events, a Bachelor’s degree, and proficiency with Opera/ASEM.

Qualifications

• Strong knowledge of food and beverage operations including foods, beverages, supervisory practices and philosophy, service techniques, kitchen operation and guest interaction.
• Demonstrated strong resident service, problem solving and decision making skills.
• Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.

Responsibilities

• Engage all guests, clients, and team members with an upbeat can-do attitude, encouraging repeat business
• Utilize PMS reservation system to provide transparent communication to on property team
• Assist group sales team with responding to group sales leads as needed by email and Cvent, and ensuring group pipeline is constantly up to date
• Dedicated sales support for Sales Director, Business Travel to include communicating with high level VIP company and travel agents.
• Partner with Business Travel Director to ensure the CRM, SELL is updated with client information and the most up to date pipeline
• Arrange amenities and welcome notes for VIP sales clients, review arrivals report 3 days prior to notify team of upcoming VIP stays
• Fluent with AKA rate loading guidelines, partners with Leadership and Revenue team to ensure all information is accurate
• Respond to all social leads, to include inquiries for weddings, reunions etc. to include partnering with Conference Services Manager to service groups
• Assist Team in maintaining Cvent & Hotel Planner platform for the property, making sure descriptions are updated and leads are responded to
• Attend department meetings as required, to include week sales meetings and Operations meetings
• Provide tours for clients on behalf of the sales when needed, as well as individuals booking social events
• Provide support on the pre-arrival engagement with all key clients
• Assist Sales team daily, on request, for assistance with individual reservations
• Organize TEAMS files, confirming collateral and documents being used are current
• Assist with related administrative responsibilities and perform other duties as assigned, requested, or deemed necessary by management

Skills

Food & beverage operations

Resident service

People management

Analytical approach

Education

Bachelor's degree

Tools

MS Word

Excel

Job description

AKA Hotels+Hotel Residences is recruiting for an energetic Sales Coordinator to support our Boston Sales team! This is a dual role based out of our Back Bay property, supporting both Hotel AKA Back Bay and Hotel AKA Boston Common.

Team Member Requirements:

• Willingness to accept the most effective role.
• Function as a representative of the AKA culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the AKA standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Familiar with emergency and safety procedures for your role.
• Adheres to AKA Image Requirements policy.

Responsibilities:

• Engage all guests, clients, and team members with an upbeat can-do attitude, encouraging repeat business
• Utilize PMS reservation system to provide transparent communication to on property team
• Assist group sales team with responding to group sales leads as needed by email and Cvent, and ensuring group pipeline is constantly up to date
• Dedicated sales support for Sales Director, Business Travel to include communicating with high level VIP company and travel agents.
• Partner with Business Travel Director to ensure the CRM, SELL is updated with client information and the most up to date pipeline
• Arrange amenities and welcome notes for VIP sales clients, review arrivals report 3 days prior to notify team of upcoming VIP stays
• Fluent with AKA rate loading guidelines, partners with Leadership and Revenue team to ensure all information is accurate
• Respond to all social leads, to include inquiries for weddings, reunions etc. to include partnering with Conference Services Manager to service groups
• Assist Team in maintaining Cvent & Hotel Planner platform for the property, making sure descriptions are updated and leads are responded to
• Attend department meetings as required, to include week sales meetings and Operations meetings
• Provide tours for clients on behalf of the sales when needed, as well as individuals booking social events
• Provide support on the pre-arrival engagement with all key clients
• Assist Sales team daily, on request, for assistance with individual reservations
• Organize TEAMS files, confirming collateral and documents being used are current
• Assist with related administrative responsibilities and perform other duties as assigned, requested, or deemed necessary by management

Desired Skills:

• Thorough knowledge of food and beverage operations including foods, beverages, supervisory practices and philosophy, service techniques, kitchen operation and guest interaction.
• Demonstrated strong resident service, problem solving and decision making skills.
• Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management.
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.

Required Qualifications:

• Minimum 1-3 experience working in a hotel or 1-3 years in event sales
• Bachelor's degree (B. A.) from four‐year College or University
• Experience with Opera, ASEM experience preferred
• Must be positive, energetic, self-starter and self-motivating
• Superior organization skills in high pace environment
• Strong time management, organization skills with an emphasis on attention to detail
• Must be extremely flexible and adaptable to daily frequent changes in a fast-paced environment
• Must have proficient knowledge of a variety of computer software applications in word processing spreadsheets, database, and presentation software (MSWord, Excel)
• Flexible hours might be required based on client needs and time zones

Physical Requirements:

• Must be able to lift up to 50 lbs.
• Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

AKA Hotels + Hotel Residences is a part of Franklin Hospitality, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. AKA Hotels provide short stay accommodations with a high‐quality, livable experience.

AKA Hotels provide short stay accommodations with a high-quality, livable experience. Now for the first time, the friendly service and attention to detail travelers have come to expect from AKA Residences is available for nightly and weekly stays.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.