Sales Consultant

Saatva; Los Angeles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Vacation

Annual Bonus Program

401K with Employer Match

FSA/HSA/Commuter Benefits

Employee discounts

Job summary

Saatva is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. Sleep Guides deliver an immersive, high-touch experience, becoming product experts who help customers choose the right mattress and bedding through in-person interactions and thoughtful demonstrations.

Compensation is $21 per hour plus benefits, including medical/dental/vision, paid time off, annual bonuses, 401K with match, and employee discounts.

Qualifications

• 1–2 years of retail sales or customer service experience.
• Exceptional oral and written communication skills.
• Comfortable using personal computers and related software across multiple platforms.
• Willing to work weekends and major retail holidays.

Responsibilities

• Engage with customers and team members in person during scheduled shifts.
• Clearly communicate product benefits and assist customers while troubleshooting issues.
• Respond to inquiries and resolve issues via phone, live chat, and in-person interactions on the showroom floor.
• Maintain timely attendance as a key performance expectation.

Skills

Retail sales

Customer service

Communication

Multitasking

Tools

PCs & software

Job description

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation's largest markets, and we are growing fast!

Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.

Position at Saatva

Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sales Associates (who we call Sleep Guides) to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night’s sleep.

Essential Duties And Responsibilities

• Engage with customers and team members in person during scheduled shifts.
• Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
• Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
• Be available to work weekends and major retail holidays.

Experience And Skills Needed

• Preferred Experience: 1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate!
• Additional Experience: 1 year of telecommunications or call center experience is preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport effortlessly with customers and team members.
• A passion for delivering outstanding customer experiences.
• Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
• Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
• Positive attitude (we value and hire nice people!).

What You’ll Do

• Deliver a world-class experience to our customers.
• Become a product expert to confidently assist customers.
• Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed.

What’s In It For You

• Competitive Compensation: $21/hour
• Medical, Dental, and Vision Insurance
• Paid Vacation
• Annual Bonus Program
• 401K with Employer Match
• FSA/HSA/Commuter Benefits
• Employee and Friends & Family Discounts on Products
• Collaborative and supportive team environment
• Referral Bonus Program Eligible

Compensation: $21 USD - $21 USD

Equal Employment Opportunity Statement

At Whitestone Home Furnishings, LLC, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs.

As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits.

Join us in building a workplace where everyone is respected and valued!