Sales Associate

Saatva, Inc.; Baltimore (MD); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Annual Bonus Program

401K with Employer Match

Gym Membership Discount

Employee Discounts

Referral Bonus Program

Job summary

Saatva is seeking dedicated Sleep Guides to join our nationwide Viewing Room network. You will deliver an elevated showroom experience, become a product expert on Saatva mattresses, and assist customers with inquiries in person, by phone, or via live chat.

The role emphasizes friendly, informed service and the power of great sleep. Join a customer-focused team that values training, reliability, and a premium shopping experience.

Qualifications

• 1–2 years of retail sales or customer service experience (training available).
• Telecommunications or call center experience preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport with customers and teammates.
• Well-organized with multitasking and task-completion focus.
• Comfortable using PCs and navigating multiple platforms.

Responsibilities

• Deliver a world-class experience to customers.
• Become a product expert to confidently assist customers.
• Respond to inquiries and resolve issues via phone, live chat, and in-person interactions on the showroom floor.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Multitasking

Tech-savvy

In-person sales

Tools

CRM software

Job description

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast!

Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.

Position at Saatva

Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. They take pride in thrilling our guests by providing an immersive and elevated experience with our full range of mattresses. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night’s sleep.

Essential Duties and Responsibilities

• Engage with customers and team members in person during scheduled shifts.
• Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
• Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
• Be available to work weekends and major retail holidays.

Experience and Skills Needed

• Preferred Experience: 1-2 years of retail sales or customer service experience; however, we’re willing to train the right candidate!
• Additional Experience: 1 year of telecommunications or call center experience is preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport effortlessly with customers and team members.
• Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
• Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
• Positive attitude (we value and hire nice people!).

What You’ll Do

• Deliver a world-class experience to our customers.
• Become a product expert to confidently assist customers.
• Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed.

What’s In It For You

• Competitive Compensation: $23/hour
• Medical, Dental, and Vision Insurance
• Paid Vacation
• Annual Bonus Program
• 401K with Employer Match
• Discounted Blink Gym Membership
• Employee and Friends & Family Discounts on Products
• Collaborative and supportive team environment
• Referral Bonus Program Eligible

Equal Employment Opportunity Statement

At Whitestone Home Furnishings, LLC, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs.

As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits.

Join us in building a workplace where everyone is respected and valued!