Sales & Client Advisor (Keyholder) - Saks Beverly Hills

Brobston Group; Beverly Hills (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Balenciaga in Beverly Hills seeks a Sales & Client Advisor to drive the business and contribute to the brand philosophy. You will work with a team to achieve store goals and deliver exceptional client experiences in a fast-paced luxury environment.

The role emphasizes strong communication, operational excellence, and a commitment to Balenciaga's standards. This position is based at Saks Beverly Hills and offers opportunities for growth within the brand.

Qualifications

• 3+ years of experience in a similar role in retail or fashion.
• Excellent verbal and written communication to manage multiple tasks.
• Proven ability to drive results in a selling role and exceed goals.
• Strong commercial awareness and passion for fashion.
• Strategic vision to develop the business and high personal performance.

Responsibilities

• Achieve sales goals
• Open and close the store
• Keep stockroom organized for staff access
• Assist management in day-to-day store operations
• Lead in sales, operations, merchandising and personnel
• Maintain effective communication across departments and stores
• Address customer complaints promptly and professionally
• Enforce sustainability policies locally and globally

Skills

Sales experience

Communication skills

Customer service

Business acumen

Job description

HOW YOU WILL CONTRIBUTE

GENERAL RESPONSIBILITIES

• Achieve sales goals
• Opening and closing of the store
• Ensure stockroom is organized and is set up properly so staff can easily access merchandise
• Assist management in overseeing day-to-day operations of store
• Work towards balanced strengths in sales, operations, merchandising and personnel management
• Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff
• Ensure that Customer complaints and feedback are handled appropriately and in a timely manner
• Support, follow, implement and enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary
• Enforce all sustainability policies that are implemented by the company both locally and globally

STOCK, INVENTORY & LOSS PREVENTION MANAGEMENT

• Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution
• Cash Registers & Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits

VISUAL MANAGEMENT

• Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company’s standards
• Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed

STORE MAINTENANCE MANAGEMENT

• Oversee daily cleaning and physical up-keep of the inside and outside the store
• Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property
• Ensure proper levels of supplies are on hand at all times

WHO YOU ARE

• 3+ years of experience in a similar role, preferably within other retail or fashion companies
• Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)
• Proven ability to drive results in a selling role, exceeding individual and store goals
• Commercial awareness and strong business acumen through a genuine passion for the fashion industry
• Strategic vision in order to develop the business and high level of personal performance

COMPENSATION

For individuals assigned and/or hired to work in California, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current hourly range is $23.00 USD to $25.00 USD.

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga’s Saks Beverly Hills team as a Sales & Client Advisor who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.