Sales Center Manager

Hörmann North America; Phoenix (AZ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Dental & Vision Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Job summary

Hörmann North America is seeking a Sales Center Manager in Phoenix, AZ to lead a team and drive profitability. You will oversee daily operations, inventory, and customer service while aligning with revenue growth goals.

The role involves budgeting, cost control, and collaboration with Territory Sales Managers to execute strategic sales plans and strengthen customer relationships. A hands-on leader with a focus on operations is essential.

Responsibilities

• Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers.
• Write and administer performance reviews, address problems, and handle disciplinary actions.
• Ensure employees receive training and resources to perform their jobs effectively.
• Manage employees through planning, coordination of work, training, motivation, and evaluation of success.
• Oversee daily operations including accounting practices, inventory control, warehouse, and personnel management.
• Monitor compliance with safety policies and established standards.
• Plan and maintain inventory to support orders and service levels.
• Read financial statements to ensure profitability; manage profit and loss.
• Develop business opportunities, foster long-term customer relationships, and support sales goals.
• Collaborate with Territory Sales Manager to execute sales plans and account plans.
• Support marketing initiatives and contribute to customer strategy development.
• Handle order processing, invoicing, and credit management; participate in budgeting.

Job description

Job Summary

The Sales Center Manager is accountable for driving the profitability of the Sales Center. This role involves delivering exceptional customer service by effectively managing a team of employees. The manager will oversee all operational activities and associated costs of the Sales Center, with a strong emphasis on revenue growth.

Team Management

Sales Center Manager Responsibilities

• Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers, ensuring efficient and professional service.
• Write and administer performance reviews, address work-related problems, and handle disciplinary actions according to company policy.
• Ensure employees receive appropriate training and resources to perform their jobs effectively.
• Manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.

Operational Oversight

• Oversee daily operations of the Sales Center, including accounting practices, inventory control, warehouse, and personnel management.
• Utilize established systems and processes to meet customer service requirements and company standards.
• Monitor and ensure compliance with established safety policies.

Inventory And Financial Management

• Plan and maintain adequate inventory to support customer orders and service levels.
• Read and understand financial statements to ensure the facility is running profitably.
• Manage financial control and reporting functions, including responsibility for profit and loss (P&L).

Customer Relations And Sales

• Assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals.
• Collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans.
• Support and assist marketing initiatives.
• Contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.

Administrative Duties

• Ensure order processing, invoicing, and credit management are handled according to established procedures.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Develop and recommend annual budget requirements for the Sales Center.
• Carry out additional tasks as assigned.

Who We Are

Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member’s unique knowledge, skills, abilities, and efforts define our success as a company.
Hörmann is an Equal Opportunity Employer with a diverse employment environment.
Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.
All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Job type: Full-time

Pay: $80K - $90K per year

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental & Vision Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Vision Insurance

Schedule

• Day Shift
• Monday to Friday

Behaviors

• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.