Sales & Catering Coordinator

Luckystarcasino; Northern (KY); Hybrid; USD 21,000 - 34,000; Full time

Job summary

The Lucky Star and Feather Warrior Casinos are seeking a hotel sales and marketing professional to develop, implement, and oversee sales strategies for the hotel segment of the complex. You will drive revenue through group business, banquet events, and strategic partnerships while coordinating with various hotel departments.

Responsibilities include budgeting, forecasting, and producing sales reports; maintaining relationships with clients and media inquiries; and representing the property in

Qualifications

• Bachelor’s degree in marketing or equivalent experience.
• 2 years experience in hospitality/hotel sales and marketing with supervisory experience.
• Fluent English.
• Must maintain Cheyenne and Arapaho Gaming License.

Responsibilities

• Manage day-to-day activities of detailing group business with guest rooms and catering/banquet events.
• Assist sales manager in achieving budgeted revenues and personal sales goals; assist in budget and marketing plan preparations.
• Create and implement hotel-level sales plans to drive occupancy and average rate; monitor activities to meet revenue goals.
• Analyze market and sales trends to increase revenue and market share.
• Identify and address operational problems affecting marketing activities and sales performance.
• Coordinate conventions and group activities and liaise with other departments to fulfill services.
• Develop relationships with local community groups and companies; represent hotel for media inquiries as needed.
• Promote teamwork and quality service through internal communications and coordination.
• Network with external contacts to generate repeat business and new opportunities.
• Interact with guests to guarantee total satisfaction.

Skills

Fluent English

Sales leadership

Education

Bachelor’s degree in marketing or equivalent

Job description

Develop, implement, manage and support sales efforts, sales and marketing strategy of the hotel portion of the complex.Responsible for revenue and room night sales goals achievement, revenue, sales and marketing strategies are set in place to achieve to company standards.

Essential Duties and Responsibilities

This position includes, but is not limited to, the duties and responsibilities noted below:

• Manage the day-to-day activities of the detailing of group business with guest rooms and catering/banquet events.
• Assist sales manager in achieving budgeted revenues and personal sales goals and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans which support the overall objectives of the hotel. Produce weekly, monthly reports and sales forecasts.
• Assist sales manager in creating and implementing hotel-level sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods, increase local food and beverage and banquet sales, and enhance the image of the hotel in the local community. Monitor sales activities/performance to ensure actual sales meet or exceed established revenue plan.
• Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.
• Identify operational problems that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads on solutions.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend conventions and trade shows (where appropriate), to promote new business and increase sales for the hotel. In coordination with Vice President of Sales & Marketing and General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to corporate if necessary.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Network and maintain communication with outside contacts.
• Interact with guests to guarantee their total satisfaction.
• Network with crew, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets to ensure repeat business, follow up on events and generate new business.
• Other contacts as needed (Professional organizations, private clubs, community groups, S.M.E.R.F. and local media).
• Communication skills · Mathematical skills · Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Coordinate and assist in the production of special events in banquets.

Authority and Supervisory Capacity

Convention service staff

Physical Job Requirements

• Must be able to move objects up to and exceeding 25lbs.
• Frequent bending, turning, kneeling, and stooping
• Exposure to hot and cold temperatures and fumes.
• Must be able to stand and walk for extended periods

Qualification Standards

Bachelor’s degree in marketing or equivalent experience, and/or 2 years total experience in a hospitality, hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak fluent English. Must maintain valid Cheyenne and Arapaho Gaming License.

Signature Authority: General Manager

Access to Sensitive Areas: None

SALARY: Hourly position

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.