Sales & Care Representative

Centurylink; San Marcos (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading communications provider is seeking a Sales and Care Representative in San Marcos, Texas. In this role, you will work in a fast-paced call center environment, providing excellent service while promoting products to residential customers. Key responsibilities include managing inbound calls, meeting sales objectives, and ensuring customer satisfaction. Ideal candidates will have customer service experience and strong people skills. Join our dynamic team and be part of a thriving industry.

Qualifications

• Customer service experience and people skills is preferred.

Responsibilities

• Provide excellent service on every call.
• Receive inbound calls from customers.
• Meet required sales objectives.
• Consult with customers for communication needs.
• Use computer systems to process orders.
• Build and maintain strong customer rapport.
• Consult, multi-task, and problem solve.

Skills

Customer service experience

People skills

Job description

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Come join the CenturyLink family and be a part of something special!

Job Description

As a successful Sales and Care Representative you will be working in a call center promoting and selling CenturyLink products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:

• Perfect the customer experience by providing excellent service on every call
• Receive inbound calls from CenturyLink residential customers
• Meet required sales objectives by selling CenturyLink products and services
• Consult with customers to gather information and make recommendations for their communication and entertainment needs
• Use various computer systems & screens simultaneously to process sales and service orders
• Build and maintain strong customer rapport
• Consult, multi-task, and problem solve with the customer

Qualifications

Customer service experience and people skills is preferred.

Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre‑employment drug test and background check.