Sales & Business Manager

Alpin Haus; Jefferson Township (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Alpin Haus in Jefferson Township, NJ, seeks a Sales & Business Manager to lead the RV sales team and oversee the full sales process—from engagement to financing and final delivery. This role drives profitability and exceptional customer experience while ensuring regulatory compliance.

The position requires strong leadership, robust knowledge of financing options, and the ability to coach staff across departments to maximize dealership performance.

Qualifications

• High school diploma required or equivalent.
• Associate or Bachelor's degree preferred.
• Minimum 5 years leadership experience in automotive or RV retail.
• Minimum 3 years sales management experience.
• Loan closing and loan funding experience preferred.
• Valid drivers license required.
• Weekend work required.

Responsibilities

• Lead all retail sales activities and oversee daily sales department operations.
• Assist RV Sales Associates in closing deals and evaluating customer budgets.
• Desk deals, structure transactions, and support closings.
• Offer financing, protection products, and explain options to customers.
• Ensure accurate financing documentation and disclosures.
• Maintain relationships with lenders and manufacturer finance partners.
• Present finance and protection products to customers.
• Ensure compliance with all regulations governing vehicle sales and financing.
• Oversee trades, reconditioning decisions, and KPI monitoring.
• Lead sales meetings, coaching sessions, and staff training.
• Implement sales initiatives, promotions, and dealership processes.
• Coordinate with Parts, Service, and Delivery to ensure customer satisfaction.

Skills

Leadership

Negotiation

Coaching

Customer service

Communication

Attention to detail

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Dealership software

Job description

"EVERYONE IS FAMILY IN OUR HAUS"

"EVERYONE IS FAMILY IN OUR HAUS" The Sales & Business Manager will be responsible for the entire sales transaction—from customer engagement, desking and coaching the sales team, through financing, compliance, and final delivery. This eliminates the handoff mentality that often exists between Sales and F&I while increasing accountability for profitability and customer experience.

Company Vision

Bringing family and friends together to have fun and create memories

Mission

The Sales & Business Manager is responsible for overseeing all sales and finance activities at a single store location. This position leads the sales team, assists RV Sales Associates in closing deals, manages customer financing and protection products, ensures legal compliance, and provides professional leadership to deliver an exceptional customer experience while maximizing dealership profitability.

Salary

$110,000 - $150,000 annually

Outcomes

Successful candidates will:

• Lead all retail sales activities and oversee the daily operation of the sales department
• Evaluate customer needs and budgets while assisting RV Sales Associates in selecting the appropriate RV and negotiating customer deals
• Desk deals, structure transactions, and assist in closing customers when necessary
• Offer financing, extended service contracts, GAP, and other protection products while explaining all available options to customers
• Process and secure financing by ensuring credit applications, lender documentation, legal disclosures, and all required paperwork are accurately completed
• Maintain strong working relationships with lending institutions and manufacturer finance partners
• Ensure every retail customer is presented finance and protection product options
• Maintain compliance with all federal, state, lender, DMV, and dealership regulations governing vehicle sales and financing
• Conduct inspections of customer trades and approve final reconditioning decisions
• Resolve customer concerns promptly while maintaining high customer satisfaction standards
• Conduct daily sales meetings, lead development meetings, and monthly one-on-one coaching sessions with RV Sales Associates
• Train and coach sales staff on selling skills, financing options, product knowledge, CRM usage, and dealership processes
• Implement dealership sales initiatives, promotions, policies, and procedures
• Monitor dealership KPIs including: Closing Ratio, Write-Up Percentage, Finance Penetration, Product Penetration, Gross Profit, Customer Satisfaction, Salesperson Performance
• Review deals for profitability, compliance, and accuracy prior to funding
• Coordinate closely with Parts, Service, and Delivery departments to ensure outstanding customer experiences
• Attend off-site shows, manufacturer events, and training programs as requested
• Perform additional duties assigned by the Director of Motorized Sales

Supervisory Responsibilities

As the senior sales leader within the store, this position provides leadership, coaching, scheduling, hiring recommendations, performance evaluations, accountability, and disciplinary recommendations while partnering with department managers to ensure exceptional dealership operations. This position directly supervises:

• RV Sales Associates
• Receptionist

Qualifications

• High school diploma required
• Associate or Bachelor's degree preferred
• Minimum 5 years leadership experience in automotive or RV retail
• Minimum 3 years sales management experience
• Loan closing and loan funding experience preferred
• Valid driver's license
• Weekend work required

Competencies

• Demonstrates a high level of integrity and professionalism
• Strong leadership, coaching, and accountability skills
• Excellent negotiation and closing abilities
• Thorough understanding of RV financing, compliance, and lender programs
• Ability to motivate and develop high-performing sales teams
• Excellent verbal and written communication skills
• Strong customer conflict resolution abilities
• Detail oriented with exceptional organizational skills
• Proficient with dealership software, CRM systems, Microsoft Office, and spreadsheets
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Commitment to delivering an outstanding customer experience

Disclaimer

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to/revise an employee's job duties at any time at its discretion
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship