Sales Business Development Representative

Hendrick Automotive Group; Concord (NC); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Paid medical

401(k) with company match

College scholarship program

Generous PTO

Paid training

Employee assistance program

Job summary

Hendrick Automotive Group in Concord, NC seeks a Sales Business Development Representative (BDC) to handle inbound calls, lead follow-up, and appointment setting for sales closers. You will log customer data, coordinate with departments, and maintain CSI standards while delivering professional service.

The role emphasizes strong communication, reliable attendance, and the ability to work in a fast-paced dealership environment within a supportive team.

Qualifications

• Previous customer service and/or business development experience.
• GED or high school diploma required; higher education is a plus.
• Proficiency with Microsoft Office and dealership software systems.

Responsibilities

• Answer all incoming calls using a pre-set script and schedule sales or service appointments.
• Log customer comments into the Dealership Management System and track follow-ups.
• Confirm appointments and post them on the appointment board in the BDC.
• Maintain and update customer data, respond to website inquiries, and contact internet clients by phone/email.
• Coordinate with other departments and ensure CSI standards are met.
• Attend required training, follow company policies, and uphold core values.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Tools

Dealership Management System

Microsoft Office

Job description

# **Are you looking for a stable company to grow with?**Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!**JOB SUMMARY:**As a Sales Business Development Representative (BDC), your day-to-day includes researching leads, interacting with customers over the phone/internet, building positive relationships, and managing appointments to setup sales closers for success. Top performers possess excellent communication and interpersonal skills with an ability to showcase our products and services in a compelling way!**BENEFITS:*** Paid Medical - NO COST Employee Healthcare and Prescription Plan* Rewarding performance based pay plans and bonuses* The Best Dealership Facilities in the Area* College Scholarship Program* 401(k) with Company Match* Largest privately owned auto group in the country, GREAT career growth potential* Generous paid time off/vacation and sick days* Basic Life Insurance* NO COST Employee Assistance Program* 100% Paid Training* Comprehensive employee recognition/rewards programs* Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award* Successful Team approach with Doing Business the Right Way Focus**JOB RESPONSIBILITIES:*** Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.* Log all customer comments into Dealership Management System* Schedule follow-up contact if no appointment is made in Dealership Management System* Confirm scheduled appointments with future customers.* Post scheduled appointments on appointment board in the Business Development Center.* Re-schedule “no-show” customer appointments.* Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.* Maintain and update customer changes in database.* Contact current customer base on current marketing incentives.* Respond to customer website request (internet inquiries).* Contact internet clients via e-mail and phone to schedule a sales or service appointment.* Notify necessary departments to inform of appointments set.* Forward any customer concerns to the correct department Manager and follow-up.* Maintains CSI at or above Company standards* Maintains an organized, clean and safe work area* Participates in required training* Follows Safeguards rules and regulations.* Demonstrates the Company’s Core Values* Maintains accurate timekeeping record in timekeeping system.* Complies with Company policies and procedures* Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.* Other duties as assigned**JOB QUALIFICATIONS:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.**Desired Education:**o GED**√** High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate Degree**Field of Study/Work Experience:**o Accountingo Automotiveo Businesso Human Resourceso Information Technology**Desired Work Experience:****√** up to 3 yearso 3-5 yearso 5+ years**Education/Work Experience:**Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.**Certificates and Licenses:**o Valid Driver’s Licenseo Automobile Salesperson License**Computer Skills:**Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.**Communication Skills:**Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel. Strong interpersonal and skills.**Attendance Expectations:**The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.**Physical Demands:**While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.**Environment Demands:**Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.**Verbal and Writing Ability:**Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.**Math Ability:**Ability to add, subtract, multiply and divide.**Reasoning Ability:**Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.**OUR CORE VALUES:**To perform the job successfully, an individual should demonstrate the following Core Values:**Servant Leadership**Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.**Teamwork through Trust & Respect**Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.**Integrity**Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.**Commitment to Customer Enthusiasm**Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.**Passion for Winning**Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.**Accountability at All Levels**Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.**Commitment to Continuous Improvement**Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\\_EEOC\\_KnowYourRights6.12ScreenRdr.pdf.