Sales Associate Team Leader

GPM Investments; Northampton (MA); On-site; USD 14,000 - 23,000; Full time

Job summary

GPM Investments, LLC is hiring a Sales Associate Team Leader at our Northampton, MA location. The role is full-time with open availability shifts and offers customer-focused leadership in a busy retail setting.

You will greet customers, handle transactions, manage stock, and support store operations with attention to cash handling and compliance. Prior retail experience in leadership is preferred, and the position emphasizes teamwork and service excellence.

Qualifications

• 18 years of age or older
• Ability to read, write, speak, and understand English
• Basic math skills (addition, subtraction, division, and multiplication)
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally

Responsibilities

• Greets customers in a friendly manner and provides fast, efficient service.
• Rings sales on the cash register, handles money, gives change, and processes refunds or exchanges.
• Assist with shift change by counting cash at the start and end of a shift.
• Process money orders, card transactions, checks and lottery sales as needed.
• Check identifications for restricted sales and manage stock replenishment.
• Clean and sanitize equipment and service areas following proper procedures.
• Stock shelves and rotate merchandise; remove damaged items per policy.
• Receive and check vendor deliveries and complete training evaluations as required.

Skills

Customer service

Cash handling

Team leadership

Retail sales

Job description

Sales Associate Team Leader

Location: 375 King St

Location: US-MA-Northampton

Brand: Pride

Position Type: Full-Time

Shift: Open Availability

Overview

We are currently ready to hire a friendly, experienced Sales Associate/ Customer Service Team Leader that enjoys delivering 100% customer satisfaction!

Pay: $17.

Responsibilities

• Greets customers in a friendly manner as they enter the store. Provides fast and efficient service. Thanks the customer.


• Rings customer sales using an electronic cash register. Receives money, gives correct change. Refunds cash for returned merchandise and/or exchanges merchandise.


• Assist with shift change by counting money in cash drawer at the beginning and end of a shift.


• Uses special equipment to process specialty products, such as money orders, credit card purchases, checks and lottery sales and redemption's.


• Check identification for restricted sales.


• Checks and replenishes stock on food service supplies such as cups, lids condiments, napkins, straws and stirrers.


• Cleans and sanitizes all equipment used for service or stocking food service products using the three sink method.


• Cleans all areas, using proper cleaning procedures and materials, including (but not limited to) counter tops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms and parking lots.


• Cleans and empties trash containers.


• Stock shelves and cooler, rotates and front faces stock. Removes all damages and out of code merchandise from the shelves. Price merchandise according to price book.


• Check in vendor deliveries as needed using company guidelines.


• Complete bad merchandise form.


• Order merchandise


• Uses current training materials


• Completes all necessary training evaluations and documents


• Provides feedback to management on training program and materials


• Monitors cash levels and security procedures during shift to ensure compliance


• Reviews job assignments for completeness


• Assumes other duties and responsibilities as assigned to accommodate store operational needs.

• Other duties as assigned

Qualifications

• 18 years of age or older


• Ability to read, write, speak, and understand English


• Basic math skills (addition, subtraction, division, and multiplication)


• Ability to lift 10 lbs frequently and up to 50 lbs occasionally

Equal Opportunity Employer

GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

This Organization Participates in E-Verify

https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf

GPM Investments, LLC maintains a drug-free workplace