Sales Associate, Sid Mashburn Nashville

Sid Mashburn and Ann Mashburn; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Sid Mashburn Nashville Shop seeks a Sales Associate to deliver the brand experience through personalized service, styling advice, and proactive client engagement. You will manage client relationships, share new products and events, and help maintain store standards in a full-time role.

The position emphasizes strong product knowledge, hospitality, teamwork, and a commitment to achieving sales goals in a Nashville retail setting.

Qualifications

• Knowledge of brand and product line preferred.
• Experience delivering exceptional customer service.
• Ability to build relationships and follow up with clients.
• Strong communication and organization skills.
• Proactive in reaching out to clients and sharing product information.
• Demonstrates hospitality and teamwork in a fast-paced shop.

Responsibilities

• Make customers feel welcome and provide an exceptional brand experience.
• Demonstrate deep product knowledge and styling advice.
• Maintain an active client book and follow up regularly.
• Build loyalty and brand ambassadors through meaningful relationships.
• Aim to meet or exceed monthly and seasonal sales goals.
• Collaborate with colleagues to ensure a consistent customer experience.
• Continuously learn and grow while upholding brand standards.
• Support store operations according to brand guidelines.

Skills

Brand knowledge

Customer service

Sales goals

Client management

Communication

Organization

Team collaboration

Proactive mindset

Problem solving

Etiquette & hospitality

Job description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As a Sales Associate in our Sid Mashburn Nashville Shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business. This is a full-time, salaried, exempt position.

WHAT ARE THE RESPONSIBILITIES?

• Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience
• Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages
• Maintain an active client book, contacting clients regularly and providing appropriate follow-up
• Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors
• Consistently achieve or exceed monthly and seasonal individual and store sales goals
• Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment
• Maintain a strong desire to continue to learn and grow every day
• Maintain seamless operations and processes according to brand guidelines

WHAT ARE THE ESSENTIAL SKILLS?

• Passion for menswear with knowledge of fabrics, garment construction, and styling preferred
• Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality
• Proven ability to quickly build rapport and relationships with customers and colleagues
• Proven ability to drive and exceed individual and/or team sales goals
• Excellent communication skills and the ability to graciously handle multiple tasks simultaneously
• Strong organization, attention to detail, and follow-up skills
• Has a proactive, self-starter mindset that brings new ideas and solutions to the team
• Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude
• Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines
• Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles
• Anticipates opportunities to drive business, build morale & solve problems
• Has an entrepreneurial spirit & enthusiasm for growing with Mashburn
• Reflects our core values of Hopeful, Helpful, Humble, Hard Work, Nimble and Hospitable