Senior Sales Associate, Sid Mashburn Houston

Annmashburn; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Sid Mashburn is seeking a Senior Associate in our shop to deliver a welcoming, high-touch brand experience. You will engage clients, assess needs, suggest thoughtful solutions, and follow up to build lasting relationships while supporting daily store operations aligned with our brand standards.

Ideal candidates bring 3-5 years of retail sales, strong interpersonal skills, and a passion for women’s wear and customer hospitality. This is a on-site role focused on growth with Mashburn.

Qualifications

• 3-5 years of retail selling experience.
• Knowledge of fabrics, garment construction, and styling preferred (women's wear a plus).
• Excellent communication skills and ability to manage multiple tasks gracefully.
• Strong organization and follow-up capabilities.
• Proactive, self-starter mindset with new ideas and solutions.
• Positive, flexible, and creative under tight deadlines.
• Interpersonal skills to influence and collaborate across teams.
• Entrepreneurial spirit and growth-minded with Mashburn.

Responsibilities

• Make customers feel welcome and cared for, delivering an exceptional brand experience.
• Demonstrate deep product knowledge and styling advice for all shapes, sizes, and ages.
• Maintain an active client book and regular follow-up with clients.
• Build meaningful relationships to create loyal brand ambassadors.
• Meet or exceed monthly and seasonal sales goals at the store level.
• Collaborate with fellow associates to ensure a consistent customer experience.
• Continuously learn and grow, upholding brand standards in all operations.
• Support seamless operations and processes following brand guidelines.

Skills

Retail selling

Customer service

Client relationships

Sales goals

Multi-tasking

Communication

Team player

Entrepreneurial

Brand values

Job description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As a Senior Associate in our Sid Mashburn shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business.

WHAT ARE THE RESPONSIBILITIES?

• Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience.
• Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages.
• Maintain an active client book, contacting clients regularly and providing appropriate follow-up.
• Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals.
• Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment.
• Maintain a strong desire to continue to learn and grow every day.
• Maintain seamless operations and processes according to brand guidelines.

WHAT ARE THE ESSENTIAL SKILLS?

• A proven leader with 3-5 years of retail selling experience.
• Passion for womens wear with knowledge of fabrics, garment construction, and styling preferred.
• Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality.
• Proven ability to quickly build rapport and relationships with customers and colleagues.
• Proven ability to drive and exceed individual and/or team sales goals.
• Excellent communication skills and the ability to graciously handle multiple tasks simultaneously.
• Strong organization, attention to detail, and follow-up skills.
• Has a proactive, self-starter mindset that brings new ideas and solutions to the team.
• Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude.
• Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines.
• Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles.
• Anticipates opportunities to drive business, build morale & solve problems.
• Has an entrepreneurial spirit & enthusiasm for growing with Mashburn.
• Reflects our core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable, and Honest.