Sales Associate, Ann Mashburn DC

Sid Mashburn and Ann Mashburn; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Job summary

Mashburn is seeking an Associate for the Ann Mashburn shop to deliver a premium brand experience. You will engage customers, assess needs, advise on styling, and build lasting relationships while contributing to daily store operations.

Ideal candidates bring passion for womenswear, excellent communication, and a proactive, guest-focused mindset to support sales goals and maintain Mashburn's welcoming atmosphere.

Qualifications

• Must demonstrate hospitality and a passion for womenswear.
• Excellent communication and relationship-building skills.
• Ability to drive and exceed store sales while delivering brand experience.

Responsibilities

• Consistently achieve or exceed monthly and seasonal sales within the store.
• Make customers feel welcome and provide an exceptional brand experience.
• Demonstrate knowledge of products and styling for diverse customers.
• Maintain an active client book and follow up with clients.
• Build meaningful relationships to develop brand ambassadors.
• Collaborate with team to ensure a consistent customer experience.
• Stay curious and learn to grow with Mashburn.
• Maintain operations per brand guidelines.

Skills

Customer service

Sales goals

Communication

Relationship building

Product knowledge

Team player

Time management

Proactive problem-solver

Flexibility

Hospitality

Job description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As an Associate in our Ann Mashburn shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business.

WHAT ARE THE RESPONSIBILITIES?

• Consistently achieve or exceed monthly and seasonal individual and store sales within your store.
• Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience.
• Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages.
• Maintain an active client book, contacting clients regularly and providing appropriate follow-up.
• Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors.
• Consistently achieve or exceed monthly and seasonal individual and store sales goals.
• Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment.
• Maintain a strong desire to continue to learn and grow every day.
• Maintain seamless operations and processes according to brand guidelines.

WHAT ARE THE ESSENTIAL SKILLS?

• Passion for womenswear with knowledge of fabrics, garment construction, and styling preferred.
• Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality.
• Proven ability to quickly build rapport and relationships with customers and colleagues.
• Proven ability to drive and exceed individual and/or team sales goals.
• Excellent communication skills and the ability to graciously handle multiple tasks simultaneously.
• Strong organization, attention to detail, and follow-up skills.
• Has a proactive, self-starter mindset that brings new ideas and solutions to the team.
• Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude.
• Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines.
• Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles.
• Anticipates opportunities to drive business, build morale & solve problems.
• Has an entrepreneurial spirit & enthusiasm for growing with Mashburn.
• Reflects our core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable and Honest.