Sales Associate (Seasonal)

West Marine; Portsmouth (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Job summary

A leading boating retail company in Portsmouth, New Hampshire is seeking a Sales Associate to provide exceptional customer service and ensure a positive shopping experience. Responsibilities include assisting customers, managing inventory, and facilitating transactions. Ideal candidates will possess strong communication skills and a background in retail, with a flexible schedule. This position offers various benefits including medical, dental, vision, and 401(k).

Qualifications

• Strong verbal and written communication skills.
• Ability to actively listen and respond to customer needs.
• Proven sales and customer service skills.

Responsibilities

• Greet customers as they enter the store.
• Engage with customers using open‑ended questions.
• Provide product knowledge and suggestive selling.
• Assist with cash and credit transactions.

Skills

Strong verbal and written communication skills

Ability to listen actively

Proven sales and customer service abilities

Familiarity with merchandise

Point‑of‑sale systems

Attention to detail

Education

High school diploma or equivalent

Previous boating and/or retail experience

Job description

Job Summary

As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment.

Duties/Responsibilities

• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open‑ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop‑ship purchases.
• Handle cash, credit, and on‑account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy‑online‑pick‑up‑in‑store (BOPIS) process and assist with buy‑online ship from the store as needed.
• Alert management to potential security or loss‑prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job‑related duties as assigned.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point‑of‑sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.

Education and Experience

• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.

Physical Requirements

• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Benefits

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401(k), and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.

West Marine is a Drug‑Free Workplace and an Equal Opportunity Employer.

Join us!

Join us at West Marine and help us provide the best boating experience for our customers!