Sales Associate (Seasonal)

Stores; Baltimore (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

West Marine in Baltimore seeks a Sales Associate who delivers exceptional customer service and helps customers find the right boating gear. You will greet shoppers, share product knowledge, and process transactions while maintaining inviting displays and a clean store.

You will assist with inventory, pricing, and BOPIS/ship-from-store orders, support loss prevention, and complete training on SOPs. The role requires flexible scheduling, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Retail or boating experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet customers and assist with needs using open-ended questions.
• Provide product knowledge and suggestive selling.
• Direct customers to aisles and assist with services or special orders.
• Handle transactions, returns, and manage the register.
• Audit pricing and maintain displays.
• Assist with inventory receiving and stocking.
• Keep store clean and safe, report hazards.
• Support BOPIS and ship from store orders.
• Comply with SOPs and training; flexible schedule including nights/weekends/holidays.
• Assist with security and asset protection.

Skills

Communication

Active listening

Sales experience

Product knowledge

POS systems

Attention to detail

Education

High school diploma or equivalent

Boating/retail experience preferred

Tools

POS software

Job description

Job Summary

As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.

At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Duties/Responsibilities

• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.

Education and Experience

• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.

Physical Requirements

• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.