Sales Associate (Seasonal)

West Marine; Long Beach (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k

Paid time off

Job summary

West Marine in Long Beach, CA is seeking a Sales Associate to deliver exceptional customer service, understand shopper needs, offer product recommendations, and handle transactions accurately. You will maintain pricing, arrange displays, and support in-store and online pickup orders (BOPIS).

The ideal candidate has strong communication and sales skills, knowledge of boating products, and flexibility to work evenings, weekends, and holidays. Prior retail experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.

Responsibilities

• Greet customers and assess needs using open-ended questions.
• Provide product knowledge and suggestive selling to boost sales.
• Process transactions, returns, and manage the register accurately.
• Maintain accurate pricing, signage, and product displays.
• Assist with inventory, stocking, and replenishment duties.
• Support BOPIS and ship-from-store processes as needed.
• Maintain a clean, safe, and organized sales floor.

Skills

Customer service

Sales

Product knowledge

Communication

POS systems

Time management

Active listening

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Overview

As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.

West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Duties/Responsibilities

• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open-ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop ship purchases.
• Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point-of-sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.

Education and Experience

• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.

Physical Requirements

• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Minors under the age of 18 are subject to federal child labor laws that prohibit hazardous work, equipment operation, and exposure to dangerous conditions.

Minors Information

Minors under 18 may not operate hazardous power-driven machinery, and there are additional restrictions for younger minors.

Benefits

West Marine offers a wide range of benefits, including medical/dental/vision, voluntary benefits, 401k, and paid time off. To view eligibility and information on these benefits, please visit the benefits page at www.embbenefits.com/wm-home/.