Sales Associate - Scottsdale

Richemont (Cartier/Van Cleef); Scottsdale (AZ); In loco; USD 35.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

401(k) with employer match

Descrizione del lavoro

Cartier in Scottsdale, Arizona is seeking a Sales Associate to deliver exceptional client experiences and drive sales targets. As an Ambassador of the Maison, you will greet clients, possess product knowledge, and participate in daily boutique operations.

Responsibilities include achieving monthly sales targets, building a strong client portfolio, capturing data for CRM initiatives, and supporting after-sales service while upholding Cartier standards.

Competenze

• Experience in luxury retail or hospitality preferred.
• Strong clienteling and relationship-building skills.
• Solid product knowledge and upsell capabilities.
• Ability to work in a fast-paced boutique environment.

Mansioni

• Consistently achieve and exceed monthly sales targets.
• Provide outstanding customer service by greeting and assisting every client.
• Support after-sales service when dedicated staff is unavailable.
• Maintain product knowledge and uphold Cartier standards.
• Assist with daily boutique operations and inventory management.
• Capture client data for CRM and event initiatives.

Conoscenze

Luxury retail

Clienteling

Sales targets

Product knowledge

Formazione

College degree preferred

Strumenti

MS Office

SAP

Descrizione del lavoro

Sales Associate

Cartier | Scottsdale, Arizona

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and elevate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

JOB PROFILE

Education:

• College degree preferred

Required Experience:

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge of timepiece movements

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer - United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid t