Sales Associate - Scottsdale

US04 Richemont North America, Inc.; Scottsdale (AZ); Vor Ort; USD 35.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

HSA & FSA

Life insurance

Disability

401(k)

Paid time off

Wellness program

Employee assistance program

Zusammenfassung

Cartier in Scottsdale seeks a Sales Associate to deliver luxury client experiences and drive sales. You will actively engage clients, maintain product knowledge, and contribute to boutique operations daily in a fast-paced environment.

The role requires 2–5 years in luxury retail or service, strong interpersonal skills, and availability for weekends and special events. Training and product knowledge will be provided to support growth.

Qualifikationen

• 2–5 years of luxury retail, service or hospitality experience
• General knowledge of timepiece movements
• Proficient with MS Office; SAP knowledge preferred
• Strong interpersonal and communication skills
• Willing to work retail hours, weekends, and travel for trainings

Aufgaben

• Consistently achieve and exceed monthly sales target.
• Provide outstanding customer service and create a welcoming environment for every client.
• Cultivate client relationships through exceptional service and CRM initiatives.
• Assist with daily boutique operations, inventory and events.

Kenntnisse

Customer service

Communication

Interpersonal skills

CRM

Sales targets

Timepiece knowledge

Ausbildung

College degree preferred

Tools

MS Office

SAP

CRM software

Jobbeschreibung

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Sales Associate Cartier | Scottsdale, Arizona

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client - This includes after sales clients if a Cartier after-sales dedicated area/staff is not available - Adapt approach according to the client needs and motivations - Negotiate and handle objections with ease - Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience - Remain current on industry news and competitor
• Client Relationship Management: Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects - Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available - Appropriately resolve client issues/concerns and elevate as needed to Management - Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
• Daily Boutique Operations: Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique - Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues - Assist in the merchandising and daily maintenance of displays and back-stock - Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit - Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

JOB PROFILE

• Education: College degree preferred
• Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment - General knowledge of timepiece movements
• Technical Skills: Ability to work in a fast-paced retail store environment - Computer and internet Savvy - MS Office experience required, SAP knowledge preferred
• Personal Skills/Abilities: Additional language skills are a plus - Excellent interpersonal and communication skills are required - Strong understanding of Customer Service needs and Customer (internal and external) priorities - Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision - Being a genuine Maison Ambassador - Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand. - Self-Starter with Team-Player approach - Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Benefits

• medical
• dental
• vision
• Health savings and flexible spending accounts are also available
• life insurance
• disability benefits
• 401(k) with employer match
• paid time off
• wellness reimbursement benefit
• access to the employee assistance program

We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.