Sales Associate - Austin

US04 Richemont North America, Inc.; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Cartier in Austin, Texas seeks a Sales Associate to act as a Maison ambassador, delivering an exceptional client experience and driving sales across all touchpoints. The role involves contributing to daily boutique operations, maintaining product knowledge, and engaging with clients in a luxury retail environment.

The ideal candidate has 2–5 years in luxury retail or hospitality, with strong communication and interpersonal skills and a willingness to travel for trainings and events.

Qualifications

• College degree preferred.
• 2 to 5 years of experience in luxury retail or hospitality.
• General knowledge of timepiece movements.

Responsibilities

• Sales Achievement: Consistently achieve and exceed the monthly sales target and provide outstanding customer service.
• Client Relationship Management: Cultivate new and existing client relationships and capture client data for follow-up.
• Daily Boutique Operations: Assist with daily setup/breakdown, merchandising, displays, inventories, and back-office duties.

Skills

Customer service

Interpersonal skills

Communication

Education

College degree preferred

Tools

SAP knowledge preferred

Job description

Sales Associate Cartier | Austin, Texas

Reports to: Sales Experience Manager

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client.
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available.
• Adapt approach according to the client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.
• Remain current on industry news and competitor.

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and elevate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).

JOB PROFILE

Education: College degree preferred

Required Experience:

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.

Technical Skills:

• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.

Personal Skills/Abilities:

• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Richemont offers a generous compensation and benefits package for eligible employees.

Only candidates selected for further consideration will be contacted.

We Offer – United States Employee wellbeing is a top priority at Richemont.

We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available.

The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.

Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.