Sales Associate, Retail Operations

Ravinia Festival; Highland Park (IL); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a vibrant team at an iconic music festival where your role as a Sales Associate will enhance the guest experience. You will be at the forefront of creating a welcoming atmosphere, engaging with concertgoers, and promoting sales in our retail operations. This part-time position offers a unique opportunity to work in a lively environment, contributing to the magic of live music events. You'll handle cashiering, assist with merchandising, and ensure our shops are well-stocked and organized. If you're passionate about music and customer service, this role is perfect for you!

Benefits

IL Paid Leave Plan

Flexible Hours

Work in a Music Festival Environment

Qualifications

• Must have excellent customer service and communication skills.
• Ability to lift boxes weighing up to 30 lbs.

Responsibilities

• Cashiering using a point-of-sale system.
• Engage with customers on the sales floor and behind the register.
• Clean, organize, and restock shop locations daily.

Skills

Customer Service

Communication Skills

Multi-tasking

Education

High School Diploma

Tools

Point-of-Sale System (NCS CounterPoint)

Job description

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Company Description

Ravinia is both North America’s longest-running not-for-profit music festival and its most artistically diverse. Over 100 different events by a mix of classical, rock, pop, jazz, R&B, indie, and country performers make up a typical summer season on our two open-air and two indoor stages. Each year the Chicago Symphony Orchestra is featured in six weeks of concerts, many with Chief Conductor Marin Alsop. During the same summer months, Ravinia’s Steans Institute provides young professional classical and jazz musicians with career-advancing training and concert settings.

Offstage and year-round, Ravinia’s Reach Teach Play education programs engage 50,000 children and adults—in schools with little to no music curriculum, in our Chicagoland communities, and at our 36-acre park—in our mission to make music equitably accessible to all.

Job Description

Position Summary

The Ravinia guest experience is more than the performance on stage. Our beautiful, welcoming park is what makes listening to music at Ravinia truly special, and we’re excited to open our gates to concertgoers. From morning to night, each of our employees contributes to making live music at Ravinia extraordinary.

As Ravinia’s Sales Associate, you are responsible for cashiering, promoting sales items, and creating a welcoming customer experience. You will have the opportunity to learn and work in Ravinia’s retail operations. All locations are on festival grounds; two retail shops and pop-up shops (vary by occasion or concert).

Key Responsibilities

• Cashiering using a point-of-sale system (NCS CounterPoint)
• Closing report and counting cash drawer at the end of each shift
• Provide excellent customer service and set an example for all staff
• Engage with customers on the sales floor and behind the register
• Clean, organize and restock shop locations daily
• Assist in merchandising stores and displays

Qualifications

• High School diploma or equivalent work experience
• Excellent customer service and communication skills
• Ability to multi-task and work in teams or independently
• Ability to lift boxes weighing up to 30 lbs.
• Available to work evening hours on weekdays and weekends
• All Ravinia employees must be at least 16 years of age

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• The Ravinia season runs from June to September. Priority in hiring will be given to applicants who are available to work the entire season.
• Preparation and hiring begin May 12th, part-time & full-time hours are available
• This position involves prolonged periods of standing and/or walking.
• It requires mostly afternoon/evening hours. Applicants must be available for both weekday and weekend hours.

Benefits

Eligible for IL Paid Leave Plan. Ravinia is an Equal Opportunity Employer.

As an equal opportunity employer, Ravinia believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create an inclusive environment for all employees. Ravinia does not discriminate based on any protected status under law. We encourage individuals of all identities and abilities to apply.

All your information will be kept confidential according to EEO guidelines.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industries: Music