Sales Associate - Phoebe Philo

Comme des Garcons; Los Angeles (CA); On-site; USD 42,000 - 46,000; Full time

Job summary

Comme des Garçons is seeking an entry-level Sales Associate for the Phoebe Philo space at DSM LA in Los Angeles, CA. The role is to deliver a high-touch luxury shopping experience, cultivate client relationships, and embody the Phoebe Philo aesthetic in every interaction.

You will maximize sales, stay current on product knowledge, and provide personalized styling and guidance while remaining flexible for day, evening, weekends, and holidays as needed.

Qualifications

• Retail experience in a luxury environment
• Ability to cultivate and maintain client relationships
• Strong written and verbal communication skills
• Knowledge of Phoebe Philo aesthetic and client base
• Willingness to work a flexible schedule including weekends/holidays

Responsibilities

• Consistently provides a high‑touch, personal experience; follow up to ensure satisfaction
• Delivers a personalized styling and shopping experience, acting as a brand ambassador
• Sells across personal wardrobe and gifting; anticipates client needs and occasions
• Maintains knowledge of Phoebe Philo collections, product, and availability
• Provides premium access to products through special orders and pre‑orders
• Builds and develops a high‑value client book with repeat business focus
• Seeks product knowledge and sells luxury items confidently
• Develops clients for events and brand activations
• Supports in-store training and elevates brand awareness elsewhere in the DSM team

Skills

Luxury retail sales

Clienteling

Brand ambassador

High-end designer knowledge

Job description

Job Details: Level: Entry, Job Location: DSM LA - Los Angeles, CA 90021, Position Type: Full Time, Salary Range: $20.00 - $22.00 Hourly, Job Overview

The Sales Associate for our Phoebe Philo space is a highly engaged seller responsible for cultivating and elevating the Phoebe Philo business within Dover Street Market New York. This individual acts as the in-store ambassador for the brand, bringing a deep understanding of its aesthetic, product, and client to every interaction.

Their primary focus is to maximize sales while building and maintaining long‑term, high‑value client relationships. As the face of Phoebe Philo within DSMLA, they lead by example—delivering a highly personalized, elevated service experience that reflects the brand’s identity and standards.

Luxury products are their specialty, and they provide seamless support to clients across all shopping needs. In partnership with Phoebe Philo leadership, they build community, strengthen brand presence, and drive both goodwill and commercial results. They are the ultimate representative of Phoebe Philo within DSMLA.

Key Responsibilities:

• Consistently provides a high‑touch, personal experience; strong and consistent follow up to ensure satisfaction
• Delivers a personalized styling and shopping experience, acting as a true brand ambassador and ensuring all client interactions to reflect the brand’s identity and standards.
• Services all shopping needs: personal wardrobe and gifting. Anticipates needs and proactively reaches out to remind the client of occasions and holidays and to suggest items.
• Highly knowledgeable about alteration and fit.
• Maintains deep and current knowledge of Phoebe Philo collections, product and availability, confidently translating this into sales and client engagement
• Provides clients with premium access to products. Utilizes all tools to secure product for the customer: special orders, pre‑orders; can easily sell merchandise not within their four walls.
• Takes ownership of building and developing a high‑value client book, with a focus on Phoebe Philo clients and prospects, driving repeat business and long‑term loyalty.
• Proactively seeks out product knowledge and has the confidence to sell luxury products.
• Develops a luxury client interested in attending events, with a focus on brand activations opportunities.
• Acts as a key in‑store resource for Phoebe Philo, supporting ongoing training and elevating brand awareness across the wider DSM team.

Key Skills:

• A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
• A self‑starter able to set the standard by their own professionalism and attitude.
• Structured and organized but nonetheless be approachable and have a flexible outlook.
• Willingness to work hard and always have the intention to drive the business forward.
• Being able to work on several tasks at a time.
• Be capable to work to deadlines / ability to prioritize / optimal time management.

Key Requirements:

• Retail sales and expertise within a luxury business for at least 5 years
• Specific understanding of the Phoebe Philo aesthetic and client. Previous experience in selling high‑end designer brands required.
• Client book of potential new business for the space as well as bringing existing clientele
• Excellent written and verbal communication skills
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required.