Sales Associate - Personal Styling & Seamless Service

URBN Urban Outfitters, Inc.; Boston (MA); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Boston is seeking a Sales Associate to drive sales by delivering a genuine and unique customer experience. You will engage customers, suggest products, and use technology to transact and fulfill orders on the sales floor.

The role requires flexibility to work nights, weekends, and holidays and a collaborative, team-focused approach. This position is based at 46 Pier 4 Boulevard in Boston and includes store perks and discounts.

Qualifications

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Initiates genuine conversation to engage customers in a personalized way so they feel welcome, heard and valued.
• Supports selling environment on the sales floor by engaging multiple customers and sharing product suggestions.
• Provides frictionless customer experience by using technology to transact, find sizes/colors, and place orders for items not available in store.
• Builds productive relationships with peers; asks for support when needed and helps others.
• Participates in sharing product knowledge, trends, and styling to inspire customers.
• Contributes to team morale by participating in store initiatives and recognizing peers and leaders via the SPARKED journal.
• Provides insights on customer and employee experience and communicates feedback to Store Leadership.
• Understands contribution to service and sales on every shift to impact store performance.
• Supports shipment processes, stays aware of stock, and assists omni order fulfillment.
• Maintains Anthropologie’s visual and operational standards while keeping focus on customers; stays updated on merchandising.

Skills

Customer service

Team player

Brand fan

Flexible hours

Job description

URBN Urban Outfitters, Inc. in Boston is seeking a Sales Associate to drive sales by delivering a genuine and unique customer experience. You will engage customers, suggest products, and use technology to transact and fulfill orders on the sales floor.

The role requires flexibility to work nights, weekends, and holidays and a collaborative, team-focused approach. This position is based at 46 Pier 4 Boulevard in Boston and includes store perks and discounts.