Customer-Experience Sales & Styling Associate

URBN Urban Outfitters, Inc.; Buffalo (NY); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Sales Associate in Buffalo, NY to deliver a genuine customer experience and drive sales. You will engage customers, share product suggestions, and ensure a seamless in-store experience.

The role requires strong customer service skills, teamwork, and flexibility for nights, weekends, and holidays. Benefit-rich environment with employee discounts and store-wide initiatives.

Qualifications

• Experience in customer service.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicatesfeedbackto Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store's business
• Supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Skills

Customer service

Team player

Flexible hours

Anthro brand fan

Job description

URBN Urban Outfitters, Inc. is seeking a Sales Associate in Buffalo, NY to deliver a genuine customer experience and drive sales. You will engage customers, share product suggestions, and ensure a seamless in-store experience.

The role requires strong customer service skills, teamwork, and flexibility for nights, weekends, and holidays. Benefit-rich environment with employee discounts and store-wide initiatives.