Anthropologie Sales Associate

URBN Urban Outfitters, Inc.; Boston (MA); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Boston is seeking a Sales Associate to drive sales by delivering a genuine and unique customer experience. You will engage customers, suggest products, and use technology to transact and fulfill orders on the sales floor.

The role requires flexibility to work nights, weekends, and holidays and a collaborative, team-focused approach. This position is based at 46 Pier 4 Boulevard in Boston and includes store perks and discounts.

Qualifications

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Initiates genuine conversation to engage customers in a personalized way so they feel welcome, heard and valued.
• Supports selling environment on the sales floor by engaging multiple customers and sharing product suggestions.
• Provides frictionless customer experience by using technology to transact, find sizes/colors, and place orders for items not available in store.
• Builds productive relationships with peers; asks for support when needed and helps others.
• Participates in sharing product knowledge, trends, and styling to inspire customers.
• Contributes to team morale by participating in store initiatives and recognizing peers and leaders via the SPARKED journal.
• Provides insights on customer and employee experience and communicates feedback to Store Leadership.
• Understands contribution to service and sales on every shift to impact store performance.
• Supports shipment processes, stays aware of stock, and assists omni order fulfillment.
• Maintains Anthropologie’s visual and operational standards while keeping focus on customers; stays updated on merchandising.

Skills

Customer service

Team player

Brand fan

Flexible hours

Job description

Location

This position is located at 46 Pier 4 Boulevard, Boston, Massachusetts, 02210 United States

Role Summary

A Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer.

Role Responsibilities

Customer Experience

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store

Teamwork + Communication

• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicatesfeedbackto Store Leadership

Visual + Business Operations

• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Role Qualifications

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $17.50 - USD $17.50 /Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.