Sales Associate (Part-Time) - Martin, TN ( University Commons )

Hibbett; Knoxville (TN); On-site; USD 10,228 - 14,568; Full time

Job summary

Hibbett in Knoxville, TN, is seeking a Sales Associate to deliver friendly, productive customer service and help customers find the right products. You will learn product knowledge and promotions, assist during peak periods, and contribute to achieving store sales goals while upholding company policies.

This role reports to the Store Manager and participates in daily operations to ensure a smooth shopping experience for every customer.

Qualifications

• 0–2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Provide extraordinary customer service and assist multiple customers during peak periods.
• Promote and sell services and merchandise offered by Hibbett.
• Set goals to grow selling skills and track sales performance.
• Follow company policies and standards across manuals and memos.
• Support daily store operations including checks, shipments, and maintenance.
• Present merchandise to promote and upsell following product knowledge.
• Aim to consistently meet or exceed sales targets.
• Identify merchandise needs, pricing concerns, and issues to store management.
• Attend staff meetings and training clinics.
• Protect assets and report potential fraud to management.

Skills

Customer service

Interpersonal skills

Communication skills

Fast-paced work

Team player

Job description

Location: HB: 00288 Martin, Tennessee (University Commons). Hourly: $9.00 – $9.00. Job Title: Sales Associate. Department: Operations. FLSA Status: Non-Exempt. Reports To: Store Manager.

Summary

The Sales Associate is responsible for providing quality customer service and driving product sales. The associate is knowledgeable in each product area or department in our store, upholds policies, procedures, and standards listed in the visual manual, and fully promotes each sale and/or promotion. They serve as an ambassador of the organization and brand, creating a unique customer experience that helps acquire and retain long‑time customers. The Sales Associate is passionate about giving outstanding customer service and promoting merchandise in stores.

Essential Duties And Responsibilities

• Produce and provide extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean‑up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, following guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management of potential fraud risk.

Supervisory Responsibilities

• There are no supervisory responsibilities for this role.

Qualifications

• 0–2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.