Location: 01669 Madison, Wisconsin (East Town Plaza)
Hourly: $11.25 - $11.25
Job Title: Sales Associate
Department: Operations
FLSA Status: Non-Exempt
Reports To: Store Manager
Overview
The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of each product area or department in the store, upholding policies, procedures, and standards listed in the visual manual, promoting sales and promotions, and serving as an ambassador of the organization and brand.
Essential Duties and Responsibilities
- Provide extraordinary customer service as highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
- Promote and sell services and merchandise provided by the organization.
- Set goals to grow and improve selling skills and track overall sales.
- Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos.
- Assist in daily store operations, including completing work lists, clean‑up lists, weekly shipments, and store maintenance.
- Utilize presenting merchandise to promote and sell goods, guided by the product knowledge manual.
- Consistently achieve and/or exceed sales targets and goals.
- Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
- Attend all staff meetings and training sessions for the store.
- Protect company assets and financial information by ensuring accuracy and effectiveness of internal control procedures and informing management or appropriate officials of potential fraud risk.
Supervisory Responsibilities
None.
Qualifications
- 0‑2 years of customer service experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast‑paced environment.
- Self‑starter with initiative to take on important tasks without being asked.
- Strong attention to detail and ability to handle multiple tasks simultaneously and with precision.
- Team‑player who is passionate about outstanding customer service and selling merchandise.