Sales Associate (Part-Time) - Madison, WI ( East Town Plaza )

R301US Hibbett Retail, Inc.; Madison (WI); On-site; USD 13,000 - 18,000; Full time

Job summary

Hibbett is hiring a Sales Associate in Madison, Wisconsin. The role focuses on delivering exceptional customer service, driving sales, and promoting merchandise in a fast-paced store environment.

The position reports to the Store Manager and requires a friendly, motivated attitude to represent the brand across all customer interactions. The role emphasizes team collaboration, adherence to store policies, and continuous improvement in selling skills, with a strong emphasis on customer

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Provide extraordinary customer service and assist customers entering the store.
• Promote and sell services and merchandise.
• Set and strive to exceed sales targets.
• Follow all company policies and visuals manuals.
• Assist in daily store operations and upkeep.
• Present merchandise to promote sales according to knowledge guides.
• Identify and communicate merchandise needs and pricing concerns to management.
• Participate in staff meetings and trainings.
• Help protect company assets and report potential fraud risk.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Self-starter

Attention to detail

Team player

Job description

Job Summary

Location: HB: 01669 Madison, Wisconsin (East Town Plaza). Hourly: $11.25 - $11.25. Job Title: Sales Associate. Department: Operations. FLSA Status: Non-Exempt. Reports To: Store Manager.

The Sales Associate is responsible for providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

Essential Duties and Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

There are no supervisory responsibilities for this role.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.