Sales Associate – Melrose, Flagship

Paul Smith; Los Angeles (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Clothing allowance

Discretionary staff discount

Medical, dental, and vision insurance

Job summary

Paul Smith is seeking a Sales Associate for the Melrose Ave store in Los Angeles. This full-time role involves welcoming clients, promoting the Paul Smith brand, and delivering exceptional customer service while maintaining up-to-date product knowledge.

You will work towards weekly targets, manage client relationships, and help with store presentation and technology use at POS to ensure smooth transactions.

Qualifications

• 1-3 years' experience in luxury fashion retail.
• Proven excellence in customer service.
• Strong verbal and written communication.

Responsibilities

• Greet clients and act as a brand ambassador.
• Keep clients informed about Paul Smith activities and engage them with the brand.
• Maintain extensive product knowledge and share it with clients.
• Build and nurture the store's client book, emailing and contacting clients regularly.
• Maximize sales to meet or exceed personal and store targets.
• Ensure visual presentation, store maintenance and housekeeping meet company standards.

Skills

Retail luxury fashion

Customer service

Communication skills

Job description

Paul Smith is one of Britain's leading independent design companies, driven by a spirit of curiosity, playfulness, adaptability and passion. These values shape every aspect of the brand, whether it's a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, 'classic with a twist' remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an opportunity for someone to join our team based in our iconic Pink Wall Shop on Melrose Ave in Los Angeles, NY as a Sales Associate, on a full-time basis. This person is responsible for assisting the management team with achieving sales targets, developing and maintaining excellent client relationships whilst promoting the brand image, providing excellent customer service and up to date product knowledge at all times.

What You’ll Be Doing

• To meet and greet all clients and act as a brand ambassador representing Paul Smith LLC.
• To keep clients up to date with any Paul Smith activity; to ensure they are fully engaged with the Paul Smith brand.
• To maintain a high level of product knowledge at all times and to consistently share this with your clients
• To take initiative to build upon the stores clientele book, emailing and keeping in contact with clients on a regular basis, inviting them to relevant events and keeping them aware of any new products.
• Maximizing all sales at every opportunity to ensure you are meeting and exceeding your personal and store targets.
• To ensure visual presentation, store maintenance and housekeeping is kept to the company's desired standard, both on and off the shop floor.
• Confidently use technology in store such as store tablets to enhance the customer experience and POS systems to efficiently process transactions and payments from clients.

Who You Are

• Previous 1-3 years’ experience of retail selling in luxury fashion
• Experience in providing excellent customer service
• Ability to work towards weekly sales goals
• Excellent verbal and written communication skills
• Passion for style, fashion and the Paul Smith Brand
• Interest and knowledge of current trends in music arts and culture
• Flexible and reliable
• Good team member, helpful, approachable and trustworthy

Why you’ll love working with us

Working at Paul Smith means being part of a brand that celebrates creativity, individuality and authenticity. Even though we are a global business, we’ve stayed true to who we are at heart. Our offices and shops remain welcoming and inclusive spaces built around collaboration, where we encourage our people to be themselves, reach their full potential, and play a part in creating something truly unique.

What's In It For You

• $20 - $24 Hourly base, based on experience + commission eligibility
• A generous Clothing Allowance.
• Discretionary discount on Paul Smith goods.
• Medical, dental, and vision insurance plans are available through TriNet for the team member plus their spouse, children, or whole family, with generous employer contribution. Pet Insurance and other ancillary benefits available within our comprehensive package offerings!
• 401k with a 3% match.
• 10 company holidays and generous PTO plan.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognized and valued.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.