Sales Associate - Madison Boutique

Gianvito Rossi; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

5% commission on net sales

Job summary

Gianvito Rossi Madison Boutique in New York is seeking a Full-Time Sales Associate to deliver an elevated luxury client experience and drive boutique performance.

You will build lasting client relationships, maintain a personal client book, and leverage CRM and POS systems to ensure accurate client information while representing the brand with professionalism during high-traffic periods.

Qualifications

• Experience in retail, luxury retail, fashion, or a customer-facing environment.
• Interest in women’s luxury fashion, footwear, and accessories.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to follow established procedures, checklists, and company policies.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Flexibility to work weekends and holidays.

Responsibilities

• Drive individual and boutique sales performance and achieve sales targets.
• Deliver personalized, elevated service consistent with Gianvito Rossi luxury standards.
• Develop and maintain long-term relationships with new and existing clients.
• Build and actively manage a personal client book through clienteling and follow-up.
• Proactively contact clients regarding new collections, product availability, appointments, and events.
• Utilize CRM tools to capture and maintain accurate client information.
• Identify opportunities for cross-selling, upselling, and repeat business.
• Provide knowledgeable and personalized product recommendations based on client needs and preferences.
• Participate in client appointments, VIP events, and other client engagement initiatives.
• Maintain strong knowledge of Gianvito Rossi products, craftsmanship, and brand values.
• Collaborate with the sales team to achieve boutique goals.
• Support colleagues during high-traffic periods while maintaining a strong focus on selling.
• Represent Gianvito Rossi with professionalism, confidence, and a luxury service mindset.

Skills

Retail experience

Luxury retail

Customer service

Product knowledge

Tools

POS

CRM

Inventory systems

Job description

Gianvito Rossi founded his Maison in Milan in 2006, where he has been presenting his collections ever since, while still sinking the firm roots of artisanal excellence in San Mauro Pascoli in Emilia-Romagna, one of the most renowned regions in Italy for the production of luxury footwear.

With its strong attention to quality, contemporary vision and less-is-more aesthetic, the Italian luxury brand immediately established itself as a key player on the global accessories’ scene.

Quintessence of Italian craftsmanship and innovation merged together, Gianvito Rossi styles are feminine, sophisticated and modern. At once timely and timeless, each one is made unique by considered design and perfect proportions, that elongate the silhouette, enhance the female figure and bestow an empowering attitude.

Gianvito Rossi has opened exclusive boutiques in strategic locations all around the world, such as Milan, Rome, Paris, Monte Carlo, London, New York, Dallas, Miami, Hong Kong, Beijing, Tokyo, Seoul, Dubai, Doha.

In 2023 Richemont acquires a controlling stake in Gianvito Rossi starting a partnership with its founder.

For our Madison Boutique in New York, we are seeking a Full-Time Sales Associate to support the daily sales of the boutique while maintaining the high standards expected of Maison Gianvito Rossi.

Main Activities

• Drive individual and boutique sales performance and achieve sales targets.
• Deliver personalized, elevated service consistent with Gianvito Rossi luxury standards.
• Develop and maintain long-term relationships with new and existing clients.
• Build and actively manage a personal client book through consistent clienteling and follow-up.
• Proactively contact clients regarding new collections, product availability, appointments, and special events.
• Utilize CRM tools to capture and maintain accurate client information.
• Identify opportunities for cross-selling, upselling, and repeat business.
• Provide knowledgeable and personalized product recommendations based on client needs and preferences.
• Participate in client appointments, VIP events, and other client engagement initiatives.
• Maintain strong knowledge of Gianvito Rossi products, collections, craftsmanship, and brand values.

Team & Client Experience

• Collaborate with the sales team to achieve boutique goals and deliver a seamless client experience.
• Support colleagues during high-traffic periods while maintaining a strong focus on selling.
• Represent Gianvito Rossi with professionalism, confidence, and a luxury service mindset.

Qualifications

• Previous experience in retail, luxury retail, fashion, or a customer-facing environment preferred.
• Interest in women’s luxury fashion, footwear, and accessories.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to follow established procedures, checklists, and company policies.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Ability to take direction and adapt to changing operational priorities.
• Previous experience with POS, CRM, or inventory management systems is a plus.
• Ability to work a flexible full-time retail schedule, including weekends and holidays as required.

Location and physical demands: 729 Madison Avenue New York, NY 10065

Ability to lift up to 20 lbs.

Benefits: Medical, Dental, Vision, 401(k) 5% commission of net individual sales