Sales Associate - Kennesaw

Rockler; Kennesaw, Northern (GA, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Rockler in Kennesaw, GA is seeking a part-time sales associate to greet customers, explain and demonstrate woodworking supplies, and ring sales at the POS. When not assisting customers, you will keep the sales floor tidy and well stocked.

You will also handle refunds, assist with merchandising, and refer customers to other Rockler resources to ensure a seamless shopping experience. This role emphasizes teamwork and reliable attendance.

Qualifications

• High school diploma or GED required.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable.
• Ability to understand customers’ requests and respond appropriately.
• Ability to authorize returns/refunds when appropriate.
• Extremely strong service orientation to maximize customer satisfaction.
• Team player, outgoing and congenial.
• Must be able to stand for long periods and lift up to 50 lbs.

Responsibilities

• Greet customers as they enter the store and acknowledge them promptly.
• Handle retail sales by answering product questions and ringing sales on the POS.
• Emphasize the Total solution by suggesting related items for projects.
• Maintain and merchandise the sales floor for neat, stocked displays.
• Process refunds and complete necessary documentation.
• Refer customers to other sources when items are unavailable to build goodwill.
• Assist with unloading trucks, pricing, and other duties as assigned.
• Attendance is essential; be present for scheduled shifts.

Skills

Woodworking knowledge

Customer service

Retail sales experience

Understanding customer requests

Team player

Attendance/ reliability

Education

High school diploma or GED

Tools

POS system

Hand tools knowledge

Job description

Kennesaw, ga - sales associate

Summary of Position

We have a part-time sales associate position open in our Kennesaw, GA location. This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable
• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.
• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Kennesaw, Georgia location