Retail Sales Associate - San Antonio

Rockler; San Antonio (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Rockler in San Antonio, TX is seeking a part-time Retail Sales Associate to provide attentive customer service, explain and demonstrate woodworking tools, and drive sales. You will also maintain the sales floor, assist with merchandising, and handle refunds following company procedures.

Prior retail experience is preferred and a strong service orientation is essential. The role emphasizes the Total solution approach—connecting customers with related products and services to support their

Qualifications

• Knowledge of woodworking and hand tools.
• Previous retail sales experience desirable.
• Ability to respond to customer requests and explain product use.

Responsibilities

• Greet customers and acknowledge them promptly.
• Explain, demonstrate and sell woodworking supplies and tools.
• Maintain appealing displays and keep the floor orderly and stocked.
• Handle refunds and process documentation per procedures.
• Refer customers to other sources when items are not available.

Skills

Woodworking knowledge

Education

High school diploma or GED

Tools

POS system

Job description

retail sales associate position in san antonio, texas

Summary of Position

Hiring for a Retail Sales Associate in our San Antonio, Texas location for a part-time position. This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Location = San Antonio, TX