Sales Associate, Jewelry

Brilliant Earth; San Jose (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Career Growth

Set Schedule

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and Volunteer Ops

Medical, Dental, Vision

401(k) match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth in San Jose, CA is seeking a Sales Associate/Jewelry Consultant to guide customers through the life of the sale via in-person and virtual appointments, phones, or live chat. You will help clients choose from our luxury jewelry line while meeting sales targets in a fast-paced showroom setting.

The role requires a full-time, in-person schedule at our San Jose showroom, with a targeted hourly compensation of $24–$26.

Qualifications

• Customer-focused with a passion for delivering exceptional experiences.
• Driven to exceed sales targets in a fast-paced environment.
• Attention to detail and process-oriented.
• Clear and concise communicator across in-person, email, and chat.
• Team player who collaborates to transform the jewelry industry.

Responsibilities

• Guide customers through purchases via appointments and walk-ins, delivering personalized experiences.
• Handle high volume leads via email, live chat, and phone to meet revenue targets.
• Greet and assist customers, ensuring a memorable in-store experience.
• Conduct post-sale follow-ups for pickups, exchanges, or resizing.
• Call customers to confirm showroom appointments.
• Review feedback to improve customer experience and sales performance.
• Enforce showroom policies and ensure product security.
• Open and close the showroom and waiting area.
• Use ERP system to manage tasks and cross-functionally communicate.
• Act as a brand advocate for sustainable, transparent jewelry.

Skills

Customer focus

Sales target drive

Attention to detail

Clear communication

Team collaboration

Job description

Sales Associate, Jewelry (Jewelry Consultant) - San Jose, California

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives.

Must work a full‑time schedule that includes weekend days. This role is in person at our new San Jose showroom location.

The targeted budget for this position is $24‑26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of collaboration. You’re a team player. You believe that, in order to transform the jewelry industry, we all have to work together!

Benefits

• Career Growth. Regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees to create clear pathways for growth.
• Set Schedule. Consistent weekly hours and 2 consecutive days off.
• Diverse, mission‑minded team. Founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account. Reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more.
• Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific training.
• Employee Discounts. Generous discount on our jewelry.
• Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks. Access to mental health resources, such as self‑care apps and seminars. Employee Assistance program offers 24/7 counseling.
• Giving Back and Volunteer Opportunities. Team support for local initiatives and volunteering.
• Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month.
• 401(k) match. Generous match to help save for the future.
• Paid Time Off. Accrue 3 weeks of PTO in your first year.
• Parental Leave. Paid parental leave to bond and care for new additions.
• Disability and Life insurance. 100% employer‑paid.

Application Process

If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.

Equal Employment Opportunity

Brilliant Earth recognizes the value of diversity and inclusion on our team and is committed to providing equal employment opportunities. The company actively seeks candidates who represent a range of backgrounds, perspectives, and experiences.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair‑chance ordinances for Los Angeles CA, San Francisco CA, Philadelphia PA, and Massachusetts. Applicants must be legally authorized to work in the United States and may be eligible for sponsorship as described in the company policy.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].