Sales Associate, Jewelry (Part time)

Brilliant Earth; Walnut Creek (CA); On-site; USD 33,000 - 36,000; Part time

Benefits offered by this job

Career Growth

Diverse, mission-minded team

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

Giving Back and VolunteerOpportunities

401k match

Parental Leave

Job summary

Brilliant Earth is seeking a part-time Jewelry Consultant for our Walnut Creek showroom. You will guide customers using in-person and virtual appointments, walk-ins, and phones, delivering a luxe, personalized experience while achieving sales targets.

As a Jewelry Consultant, you will manage leads, assist with sizing and exchanges, greet customers, and uphold brand standards. This role emphasizes teamwork, sustainability, and exceptional service.

Qualifications

• Customer-focused approach to guide buyers through a sale.
• Ability to meet and exceed sales targets in a luxury retail setting.
• Detail-oriented to ensure flawless customer service and operations.
• Clear, effective communication with customers and teammates.
• Team-oriented mindset to collaborate across departments.

Responsibilities

• Guide customers through purchasing decisions via appointments and walk-ins.
• Manage high volume of leads via email, live chat, and phones to reach revenue targets.
• Greet, check-in, and assist customers through the purchasing process.
• Conduct post-sale appointments for pick-ups, exchanges, sizing, and inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review feedback to improve customer experience and sales performance.
• Enforce policies in the waiting area to ensure safety and product security.
• Open/close showroom and waiting area; use ERP to manage tasks.
• Act as a brand advocate for Brilliant Earth’s sustainable jewelry mission.

Skills

Customer focus

Sales targets

Attention to detail

Communication

Collaboration

Job description

Sales Associate, Jewelry (Jewelry Consultant) (Part Time) - Walnut Creek, CA

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry ConsultantHere !

The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Walnut Creek, CA showroom location.

The targeted budget for this position is $24 - 26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you’ll do:

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

What We Offer

Some of our perks include:

• Career Growth.We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Diverse, mission-minded team.We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Employee Discounts.As an employee at Brilliant Earth, you’ll receive a generousdiscount on our jewelry.
• Sales Incentive Programs.Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks.We offer access to mental health resources, such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programs,our teams support local initiatives and spend time together by volunteering.
• 401k match.We know that saving for the future is important. That's why we offer agenerous 401k match.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.

More About Us

AtBrilliant Earth , our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Notice to Los Angeles, CA Applicants:

Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.

Notice to Colorado Applicants:

There is no application deadline. Applications will be accepted on a rolling basis.

Notice to Philadelphia, PA Applicants:

Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.

Notice to Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland Applicants:

Under Maryland law, an employer may not require or demand, a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].

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