Sales Associate, Jewelry

Brilliant Earth; Birmingham (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Career growth

Comprehensive benefits package

Extensive training program

Job summary

Brilliant Earth is seeking a Jewelry Consultant to deliver an exceptional in-person and virtual customer experience at our Birmingham, MI showroom. You will guide clients through the life of the sale, leveraging appointments, live chat, and calls to meet luxury customer expectations.

The ideal candidate thrives in a fast-paced environment, loves exceeding sales targets, and can maintain brand standards while educating customers about our sustainable jewelry collection.

Qualifications

• Full-time schedule including weekend days.
• In-person at Birmingham, MI location.
• Experience in luxury retail is a plus.
• Strong communication and collaboration skills.

Responsibilities

• Guide customers through purchasing decisions via appointments and walk-ins, creating a personalized experience.
• Manage high volume of leads via email, live chat, and phone to hit revenue targets.
• Greet and assist customers, facilitating a seamless in-store journey.
• Conduct post-sale follow-ups for pickups, exchanges, and inquiries.
• Call customers to confirm showroom appointments and answer questions.
• Review feedback to improve customer experience and sales performance.
• Uphold showroom policies and ensure product security.
• Open/close showroom and waiting area; use ERP for task management.

Skills

Customer service

Sales excellence

Communication

Team collaboration

Tools

ERP system

Job description

Sales Associate, Jewelry (Jewelry Consultant) - Birmingham, MI

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Birmingham, MI location.

The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What You’ll Do

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

• A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
• It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise.
• Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!

What We Offer

At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our