SALES ASSOCIATE (INDIO/OUTLET)

Ranch Steakhouse; Indio (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

Mathis Home is seeking a Sales Associate to provide outstanding customer service, greet shoppers, and help them select products on the showroom floor. You will process sales and ensure a friendly, professional shopping experience.

Key duties include explaining product features, assisting in selections, and following up with customers to nurture relationships and future purchases. Experience in sales is helpful but not required; a positive attitude is essential.

Qualifications

• Experience in customer service or sales is preferred, not required.
• Strong communication and a positive attitude when interacting with customers.

Responsibilities

• Greet and acknowledge every customer and co-worker to maintain a friendly, professional environment.
• Explain product features and benefits to customers based on their needs and questions.
• Assist customers in product selections and complete sales transactions accurately.
• Follow up with customers by email and phone to ensure satisfaction and future business.

Skills

Customer service

Communication

Reliability

Attention to detail

Sales experience

Job description

Pay: $45,000-75,000

GENERAL STATEMENT OF DUTIES: Under general supervision of the Sales Manager, the Sales Associates primary responsibility is to provide the best service whether or not the customer chooses to make a purchase. Responsible for maintaining a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Job requires being reliable, responsible, and dependable. Must have attention to detail and be thorough in completing work tasks. Sales Associates will be on their feet for long periods of time walking the showroom floor. Accurately and efficiently complete all sales transactions. Effectively communicate customer service issues and requests to management

EXAMPLES OF WORKED PERFORMED : Sales Associates promote and sell merchandise displayed on show room floor; work directly with internal and external customers; follow up with customer orders and inquires; assist with any problems associated with merchandise in conjunction with customer service and warehouse operations; work on an organizational level with other departments to ensure customer needs are met; ask customers questions about products, prices, availability, and product uses to get a better understanding of the customers needs; explain features of products in a manner that the customer will understand; explain features of products that will benefit the customers based on their needs; prepare sales tickets for orders obtained; assist customers in making product selections based on customers specifications; recommend, select, and help locate or obtain merchandise based on customer needs; describe merchandise and explain use, operation, and care of merchandise to customers; must stay educated on new products, policies, as well as advertisements the store is running; knowledge of methods for showing, promoting, and selling products; sales associates may perform house calls, traveling to a customers home to help design a catalog of products for a customer to review for purchase to fit their home dcor; use excellent customer relations. Following up with customers by email and phone. Perform any other duties as directed by management.

EMPLOYMENT STANDARDS : Ability to lift merchandise of 10lbs; must be able to walk or stand for long periods of time; must be able to listen and respond to customers needs; ability to communicate effectively with team members; sales experience preferred, not required; positive attitude when working with internal and external customers; knowledge of employment and safety procedures;

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 40 lbs rarely, and/or up to 10 lbs occasionally to move objects.

Work Environment: Indoor climate controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.