Sales Associate - In-Store World-Class Service

The Paper Store; Saugus (MA); On-site; USD 21,000 - 29,000; Part time

Job summary

The Paper Store in Saugus, MA is seeking a Part Time Sales Associate to deliver World Class Service. You will greet customers warmly, assess needs, explain product features, and help shoppers select items that fit their preferences.

You’ll support all sales channels, operate the POS, maintain store presentation, and participate in training to uphold brand standards and policies while representing TPS with professionalism.

Qualifications

• Previous experience in specialty retail is preferred but not required.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to multitask while remaining attentive to customers.
• Proficient in using Microsoft Office and POS Systems.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS brand ambassador and maintain a positive work environment.
• Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
• Professional presentation in attire, demeanor, appearance and compliance to company dress code.
• Support all sales efforts and initiatives across all business channels to maximize company sales.
• Capture accurate and valid customer information at the POS.
• Maintain awareness of current promotions and process them correctly at the Point of Sale.
• Participate in training and development as required utilizing all training resources.
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors.
• Merchandise product following company visual guidelines and visual standards.
• After training, perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position.
• Maintain store maintenance and cleanliness standards.
• Complete all other tasks as directed by store management in assigned time frame.
• Comply with all company policies and procedures.

Skills

Customer service

POS systems

Microsoft Office

Teamwork

Flexibility

Tools

POS Software

MS Office

Job description

The Paper Store in Saugus, MA is seeking a Part Time Sales Associate to deliver World Class Service. You will greet customers warmly, assess needs, explain product features, and help shoppers select items that fit their preferences.

You’ll support all sales channels, operate the POS, maintain store presentation, and participate in training to uphold brand standards and policies while representing TPS with professionalism.