Sales Associate: Garden City Park (GCP)

Costello's Ace Hardware | Long Island; Garden City Park (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Retail Professional/College Coordinator to join their dynamic team. This role emphasizes exceptional customer service, ensuring every interaction is meaningful and positive. As a vital part of the sales floor, you'll assist customers, maintain store standards, and contribute to a collaborative environment. With a focus on training and development, this position offers a unique opportunity to grow within the retail sector. If you are passionate about providing excellent service and thrive in a fast-paced setting, this is the perfect chance to advance your career.

Qualifications

• Strong customer service skills and ability to engage with customers.
• Knowledge of retail operations and sales processes.

Responsibilities

• Greet and assist customers with inquiries and purchases.
• Maintain cleanliness and organization of the sales floor.
• Execute daily operational goals set by management.

Skills

Customer Service

Sales Skills

Product Knowledge

Communication Skills

Education

High School Diploma

Job description

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Retail Professional / College Coordinator

Description

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers’ questions and provide information on procedures and policies
• Be at your workstation on time
• Be “customer ready” whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management
  
  

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
  
  

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed
  
  

Physical Requirements

Essential Physical Ability

Frequency

Requirement

Walking

Frequent

Flat surfaces from point to point

Standing

Constant

All work performed on feet

Sitting

None

Stooping

Frequent

To pick up cartons at floor level

Reaching

Frequent

To a height of 6 feet

Lifting

Frequent

Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity

Frequent

Must be able to use at least one hand to operate register and complete paperwork

Pushing/Pulling

Frequent

Move hand jacks from place to place

Carrying

Frequent

Up to 50 lbs., up to 10 feet, occasionally more

Climbing

In-frequent

Stairs in storage rooms; ladders

Vision

Constant

Read labels, recognize boxes, safety in working

Hearing

Constant

Safety Signals

Bellmore Home Center, Inc. d/b/a Costello's ace Hardware is an Equal opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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