(Sales Associate, Full -Time) Editor, Soho Flagship

Glossier, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Glossier, Inc. is seeking a Sales Associate for their flagship store in Soho. The role focuses on delivering a high-quality customer experience through engagement, teamwork, and product knowledge in a fast-paced retail environment. Candidates should possess a passion for beauty, a positive attitude, and experience in customer service.

Benefits

Health insurance

401K

PTO

Disability leave

Qualifications

• 2+ years of experience in fast-paced customer service.
• Experience in beauty/skincare sales preferred.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Ensure customer experience aligns with product presentation.
• Collaborate with team members for seamless service.
• Fulfill customer orders promptly and build customer relationships.

Skills

Customer service

Teamwork

Communication

Problem solving

Sales techniques

Tools

POS systems

Inventory systems

Job description

(Sales Associate, Full-Time) Editor, Soho Flagship

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience reflects our product presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand—whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all store team members to ensure every customer touchpoint is cohesive and seamless. Known for being optimistic and able to find joy in everyday interactions, you will help set the tone for the store’s culture—joy is our language! Editors will be part of a team of passionate storytellers, driven by curiosity and the power of the Glossier community, reimagining beauty one experience at a time.

As part of the store team, you will be fully immersed in all aspects of our customers’ journeys. You will be trained in both customer-facing and back-of-house operations to support the entire customer experience, working in both environments as needed.

Performance Expectations:

• Model and coach Glossier’s customer experience principles, ensuring memorable and inspiring experiences.
• Embark our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven.
• Become an expert on our product portfolio, understanding basics, benefits, application, and customer recommendations.
• Fulfill customer orders promptly and accurately.
• Build relationships with repeat customers through proactive engagement.
• Master customer service standards, serving as an exemplary team member.
• Monitor and share customer feedback with leadership.
• Become a brand ambassador, knowledgeable about all aspects of Glossier.

Teamwork:

• Operate with optimism and joy—having fun is encouraged!
• Ensure safety standards are followed and hazards are reported.
• Communicate feedback on inventory, packaging, and customer experiences with leadership.
• Assist with product demonstrations and training of new team members.
• Collaborate effectively with all store team members on projects and tasks.

Operational Excellence:

• Adhere to safety standards, including COVID-19 protocols.
• Restock and manage inventory accurately and efficiently.
• Inspect and manage shipment deliveries diligently.
• Participate in visual merchandising and store setup projects.
• Uphold presentation standards and confidentiality.
• Multitask effectively without compromising service quality.

Qualifications:

• At least 2 years of experience in a fast-paced customer service environment, retail or hospitality preferred.
• Experience in beauty/skincare sales or advisory roles preferred.
• Flexible schedule, including evenings, weekends, and holidays.
• Passion for creating memorable personal interactions.
• Commitment to inclusion and empathy.
• Operational understanding of retail logistics and customer service.
• Willingness to assist wherever needed and work as part of a team.
• Positive attitude, adaptable, and eager to learn.
• Experience with POS and inventory systems is a plus.

Compensation:

• Estimated pay range: $19.00 - $21.00 per hour.
• Full-time roles include comprehensive benefits: health insurance, 401K, PTO, disability leave, and more.
• Part-time roles include benefits like PTO and disability leave.
• Compensation based on qualifications, skills, and experience.

Note: All new employees working on-site or traveling for work must be vaccinated against COVID-19, with accommodations provided as required by law.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.