SALES ASSOCIATE, FULL-TIME/DITTY BAG

Navy Exchange Service Command; Northern (KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Navy Exchange Service Command is seeking a sales associate to be the face of our brand, assisting customers and guiding them to products and services. You will learn about offerings and articulate the company purpose in an educational, insightful, and professional way while maintaining a positive, outgoing attitude.

Responsibilities include customer service, store upkeep, cross-selling, up-selling, POS operations, and inventory processes.

Qualifications

• Basic knowledge of products/merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Basic math functions (addition, subtraction, multiplication, division).
• Able to multi-task, work in a team, and take initiative.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about promotions and events.
• Maintain store appearance and inventory accuracy.
• Cross-sell and upsell products; advise on trends and promotions.
• Use POS systems, process cash, discounts, and payments; complete paperwork and reconcile records.

Skills

Customer service

Organization

Sales

Dependability

Communication skills

Math skills

Reasoning ability

Teamwork

Education

High school diploma or equivalent

Job description

Job Description

Job Number:

260002UL

Primary Location

Organization

Job Summary:
As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customers needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance.

SALES

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customers individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation

INVENTORY

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments

Other Duties as assigned

QUALIFICATIONS PRODUCT KNOWLEDGE

- Basic knowledge of products merchandise

EXPERIENCE

Retail experience preferred but not required

COMMUNICATION SKILLS

Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS

Basic math functions such as addition subtraction multiplication and division.

REASONING ABILITY

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typical performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings evenings weekends and holidays

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS

No experience required. High school graduate or equivalent preferred.