SALES ASSOCIATE, PART-TIME/SOFTLINES

Navy Exchange Service Command; Illinois; On-site; USD 20,664 - 30,307; Part time

Job summary

Navy Exchange Service Command in Illinois seeks a part-time Sales Associate for Softlines. You will be the face of our store, assisting customers, highlighting products, and learning our offerings with a professional, educational approach.

The role emphasizes customer service, merchandise knowledge, and accurate cash handling using a POS system. Availability includes evenings, weekends, and holidays; U.S. citizenship or residency is required.

Qualifications

• Basic knowledge of products and merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Basic math functions such as addition, subtraction, multiplication and division.
• Ability to multi-task while being attentive to customers and working in a team.
• Must be a U.S. citizen or have lived in the U.S. for three years.

Responsibilities

• Proactively engage and connect with customers.
• Ask questions and listen to customer needs.
• Direct customers to merchandise and inform them about promotions and events.
• Maintain store appearance and organization; keep shelves tidy.

Skills

Basic product knowledge

Interpersonal communication

Mathematical skills

Reasoning ability

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Description - SALES ASSOCIATE, PART-TIME/SOFTLINES (260002B5)

Job Description

SALES ASSOCIATE, PART-TIME/SOFTLINES

Job Number:

260002B5

Primary Location

Organization:

NS Great Lakes Pay Range : $15.00+ DOE

Job Summary:
As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customers needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance.

SALES

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customers individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation

INVENTORY

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments

Other Duties as assigned

QUALIFICATIONS PRODUCT KNOWLEDGE
Basic knowledge of products merchandise

EXPERIENCE
Retail experience preferred but not required

COMMUNICATION SKILLS
Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS
Basic math functions such as addition subtraction multiplication and division.

REASONING ABILITY
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT
This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS
Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS
Available to work a variety of hours which may include early mornings evenings weekends and holidays

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS

No experience required. High school graduate or equivalent preferred.