Sales Associate

Range USA; Greenfield (WI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Unlimited shooting – Free classes

Discounts (online and in-store)

Rewards points program

Paid training

Job summary

Range USA, the nation’s largest operator of indoor shooting ranges, is hiring a Sales Associate to provide expert product knowledge and outstanding customer service. You will greet customers, explain offerings, and guide them toward the best experience while ensuring compliance and safety procedures are followed.

The role emphasizes converting inquiries into sales, maintaining excellent store standards, and staying up-to-date with product news and promotions.

Qualifications

• 1-2 years of customer service sales experience preferred.
• Ability to understand and follow complex compliance regulations.
• Willingness to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Greet customers and facilitate the customer experience.
• Convert customers to buyers by asking for the sale to fulfill the desired experience.
• Inform customers of Range USA services, discounts, and promotions.
• Maintain range safety and compliance procedures, including 4473/background checks.
• Provide outstanding service to fulfill customers' main purchases and build lasting relationships.

Skills

Customer service

Sales

Compliance understanding

Flexible schedule

Education

High School Diploma or equivalent

Job description

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position Overview

The Sales Associate role ensures every single Range USA customer is provided the assistance and knowledge to fulfill the experience they are seeking by being proficient in product knowledge, selling skills and operations. The main responsibility of the Sales Associate is to convert Range USA customers to buyers with sales that fulfill the desired experience.

Core Values Alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

• Commitment to the mission of Range USA by providing the easiest and best customer service in the USA.
• Provide outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships.
• Greet customers and facilitate the customer experience.
• Convert Range USA customers to buyers by asking for the sale to fulfill desired experience.
• Ensure our customers leave with the complete package supporting their main purchase.
• Inform customers of Range USA services, discounts, exclusive offers, sales, and promotions.
• Conduct range customer check‑in in an efficient and friendly manner.
• Maintain the range timer for proper tracking of customer time.
• Ensure an efficient and compliant range firearm rental process.
• Utilize radios to communicate with Range Safety Officer regarding safety and customer issues.
• Answer customer questions regarding product pricing, features, benefits, and availability.
• Maintain compliance with all involved government agencies including 4473 and background check processes.
• Remain up to date on new product and industry news.
• When acting as an e‑commerce picker, the pickup dashboard must be checked every hour, and any new orders should be picked.

Desired Skills & Experience

• High School Diploma or equivalent required.
• 1-2 years of customer service sales experience, preferably within a specialty retail environment.
• Ability to understand, recall and follow complex compliance regulations and the ability to work with highly confidential information.
• Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
• Must be 21 years of age.

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry‑leading online and in‑store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training