Sales Associate — Elevate Customer Experience (Flexible)

URBN Urban Outfitters, Inc.; Washington (Washington County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Sales Associate to deliver a genuine, personalized customer experience and drive sales at our Washington, DC store. You will engage customers, share product recommendations, and help them complete purchases using available technology.

Role emphasizes teamwork, knowledge sharing, and maintaining store standards while supporting shipment processes and omni-channel fulfillment to keep the floor stocked and merchandise moving.

Qualifications

• Experience in customer service.
• Experience being a team player.
• Anthro brand fan.

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued.
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
• Understands their contribution to service and selling on every shift in order to impact the store’s business.
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.

Skills

Customer service

Teamwork

Communication

Flexible hours

Job description

URBN Urban Outfitters, Inc. is seeking a Sales Associate to deliver a genuine, personalized customer experience and drive sales at our Washington, DC store. You will engage customers, share product recommendations, and help them complete purchases using available technology.

Role emphasizes teamwork, knowledge sharing, and maintaining store standards while supporting shipment processes and omni-channel fulfillment to keep the floor stocked and merchandise moving.